Loan Adjuster II

SchoolsFirst Federal Credit Union; Riverside (CA); On-site; USD 31,000 - 45,000; Full time

Job summary

SchoolsFirst Federal Credit Union is seeking a dedicated Loan Adjuster II to manage delinquent loans, communicate with Members, and arrange payment plans. The role emphasizes accurate documentation, regulatory compliance, and teamwork to drive timely resolutions.

The successful candidate will handle a range of duties from early-stage delinquency to complex workouts, working with internal systems and reports to support efficient operations. A strong grasp of related laws is essential.

Qualifications

• High School Diploma or GED required.
• 1–3 years of prior related experience required.
• Knowledge of bankruptcy laws, FDCPA, TCPA and SCRA.

Responsibilities

• Collects on loans at all delinquency stages and communicates with Members to identify causes of non-payment.
• Documents conversations and collections activity in systems; may fund workout loans or run reports.
• Maintains adherence to federal/state regulations and Credit Union policies.
• Performs file maintenance and makes adjustments to loans and lines of credit as needed.
• Recommends workout options and refers complex cases to appropriate resources for resolution.
• Supports departmental projects and reports; may perform research and analysis on accounts.

Skills

Verbal skills

Written skills

Active listening

Multi-tasking

Typing

Phone system

Negotiation

Conflict resolution

Inbound/outbound calls

Education

High School Diploma or GED

Tools

Phone system

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Loan Adjuster II

Pay Range

$22.33 - $32.38

Scheduled Weekly Hours

40

What You’ll Be Doing

Collects on loans of all stages of delinquency made by the Credit Union where timely payments are not being received. Communicates with Members using advanced skills to identify the true cause of non-payment and provides a personalized options to each Member.

• Works on all delinquency stages through inbound/out-bound calling, letters, and other approved methods, collects past due payments and/or negotiates payment arrangements or repayment plans to resolve delinquent loans or negative shares by identifying reason for delinquency and offering appropriate options to Members.
• Documents all conversations and collections activity in collection systems. May be responsible for funding of workout loans or working collections reports, such as the available money letter report.
• Maintains adherence to all federal and state regulations and Credit Union policies.
• Performs file maintenance of delinquent accounts to reflect agreed upon collection activities. Processes adjustments to Member loans as needed, including but not limited to, due date changes, opening/closing lines of credit, closing negative accounts, and payment plan maintenance.
• Recommends Members with delinquent accounts for work out loans, deferments, re-ages, reduced payments, repossession and charge-off. Refers complex situations to the appropriate resources to ensure timely resolution.
• May provide suggestions for streamlining departmental and Credit Union operations. When assigned, helps to complete projects and reports related to the department.
• May perform more advanced research and analysis on accounts, may skip trace and perform asset searches.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• 1-3 years of prior related experience required

Knowledge, Skills, And Abilities

• Knowledge of bankruptcy laws, FDCPA, TCPA and SCRA
• Excellent verbal and written skills
• Uses active listening skills to determine the Member’s hardship and provides appropriate solution.
• Ability to multi-task
• Intermediate computer and typing skills
• Experience with inbound/outbound phone system preferred
• Conflict resolution and negotiation skills

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.