Collections Account Specialist (Remote in EST or CST)

Pitney Bowes; Town of King (WI); Remote; USD 42,000 - 66,000; Full time

Job summary

Pitney Bowes is seeking a remote-based Collection Account Specialist to support high-value SendTech clients, ensuring prompt billing and collections with high accuracy. You will handle sensitive financial data, undergo a credit review as part of background screening, and collaborate with multiple teams to resolve client inquiries.

The role requires about 2+ years in client service and prior collections or billing experience, with strong organizational skills and a suitable work-from-home setup

Qualifications

• 2+ years of client service experience.
• Prior experience in collections, account management, and/or billing reconciliation preferred.
• Strong organizational skills; comfortable in a home-based client-facing environment.

Responsibilities

• Collect past-due accounts across multiple lines of business.
• Correct billing errors and maintain client account integrity in systems.
• Handle account cleansing: payment application, reconciliation, PO updates, billing consolidations, invoice corrections, inventory updates, price quotes.
• Collaborate with invoicing, account maintenance, collections, and sales support teams; respond to client inquiries.
• Communicate with and maintain good relationships across Pitney Bowes business units.

Skills

Client service

Collections

Billing reconciliation

MS Office

Tools

Microsoft Office Suite

Job description

Deliver high quality work with consistency and pride. As a remote-based Collection Account Specialist at Pitney Bowes, you will support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process.

Schedule: You must have the availability to work Monday through Friday from 8:00AM to 5:30PM EST / 7:00AM to 4:30PM CST (Specific schedule within those hours may vary or change as needed).

Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others.

• Collect past-due accounts across multiple lines of business.
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems.
• Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation.
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support and respond to any client inquiries or requests.
• Communicate with and maintain a good working relationship across business units at Pitney Bowes

• ~2 or more years of client service experience
• ~ Prior experience in collections, account management, and/or billing reconciliation (preferred)
• ~ Strong organizational skills (Microsoft Office Suite experience a plus)
• ~ Appropriate work from home setting for being in a client-facing environment.

Our Team:

At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices.

All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.