Collections Account Specialist

Pitney Bowes; Wisconsin; Remote; USD 20,000 - 29,000; Full time

Job summary

Pitney Bowes is seeking a Collections Account Specialist for a remote-based role to support high-value SendTech clients. You will handle sensitive financial data, perform billing and collections activities with accuracy, and participate in background screenings that include a credit review.

The position involves an 8.5-hour day shift (Mon-Fri) between 7:00am and 9:00pm CST, with wage at $18.00 per hour depending on skills and location.

Qualifications

• 2+ years of client service experience.
• Prior experience in collections, account management, and/or billing reconciliation (preferred).
• Advanced Microsoft Office Suite experience (preferred).

Responsibilities

• Collect past-due accounts across multiple lines of business.
• Correct billing errors while maintaining client account integrity in all applicable systems.
• Handle account cleansing, including payment application, reconciliation, PO and cost center updates, billing consolidations, and invoice corrections.
• Collaborate with invoicing, account maintenance, collections, and sales-support teams; respond to client inquiries.
• Maintain strong communication and relationships across Pitney Bowes business units.

Skills

Client service

Collections experience

Billing reconciliation

Tools

Microsoft Office Suite

Job description

Deliver high quality work with consistency and pride

As a remote-based Collection Account Specialist at Pitney Bowes, you will support high-value SendTech Clients to ensure that billing and collections activities are executed with the highest level of accuracy and promptly. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process.

Work a scheduled 8.5 hour shift Monday-Friday day shift between 7:00am - 9:00pm CST

The wage range for this position is $18.00 / hour , with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others.

Work in a remote setting with the appropriate accommodation for being in a client-facing environment

Work a scheduled Monday-Friday day shift between 7:00am - 9:00pm CST (8.5-hour day, off-set starts within the team)

• Collect past-due accounts across multiple lines of business
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems
• Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to any client inquiries or requests
• Communicate with and maintain a good working relationship across business units at Pitney Bowes

As a Collections Account Specialist , you have:

• ~2+ years client service experience
• ~ Prior experience in collections, account management, and/or billing reconciliation (preferred)
• ~ Advanced Microsoft Office Suite experience (preferred)

Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.

All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.