COLLECTION SPECIALIST II- Johns Hopkins Home Care Group (Hybrid)

Johns Hopkins Care at Home; Washington, Baltimore (District of Columbia, MD); Vor Ort; USD 22.000 - 36.000; Vollzeit

Zusammenfassung

Johns Hopkins Care at Home seeks a Collection Specialist II to handle advanced AR follow-up for multiple payers. The role involves reviewing aging accounts, resolving delays, and ensuring timely filing per payer guidelines.

The position offers a full-time schedule, with remote onboarding and opportunities to train others while collaborating with a supportive team.

Qualifikationen

• 2+ years in medical billing or collections is required.
• Knowledge of payer requirements and regulations is needed.
• Understanding of medical terminology and coding is preferred.

Aufgaben

• Perform advanced AR follow-up and collection activities for multiple third-party payers.
• Review aging accounts and resolve outstanding balances with appropriate actions.
• Research and resolve complex payer issues including denials and underpayments.
• Maintain documentation of collection activity in the billing system.

Kenntnisse

Accounts receivable

Communication skills

Excel basics

Medical terminology

Independent work

Ausbildung

High School Diploma or equivalent

College education preferred

Jobbeschreibung

Requisition #:677849 Location:Johns Hopkins Care at Home, Baltimore, MD 21201 Category:Finance Schedule:Day Shift Employment Type:Full Time

Collection Specialist II

What Awaits You

• Full-time position, 40 hours per week
• Monday–Friday, 8:00 a.m.–4:30 p.m.
• Opportunity to work independently while collaborating with a supportive team
• Remote training and onboarding
• Opportunity to serve as a resource and assist in training other team members

As a Collection Specialist II, You'll

• Perform advanced accounts receivable follow-up and collection activities for multiple third-party payers.
• Review aging accounts, identify payment delays, and take appropriate action to resolve outstanding balances.
• Research and resolve complex payer issues, including denied, underpaid, or unpaid claims.
• Follow up on secondary claims and ensure accounts are worked within payer-specific timely filing and appeal guidelines.
• Review and resolve credit balance accounts, including processing refunds, retractions, and adjustments as appropriate.
• Resolve account discrepancies and partial payment issues while ensuring compliance with payer contracts and policies.
• Maintain accurate and thorough documentation of collection activity in the billing system.
• Work with billing, front-end staff, and other collection team members to resolve complex account issues and identify process improvements.
• Support payer audits by researching billing issues, responding to inquiries, and preparing documentation and correspondence.
• Assist with software system testing and other departmental projects as assigned.
• Assist other collectors and billing staff with claim resubmissions, reviews, denials, and underpayments.
• Serve as a resource to team members by sharing knowledge of payer requirements, billing practices, and collection procedures.
• Help train and provide backup support for other staff members.
• Communicate concerns, compliance issues, and potential problems to the Team Lead and Department Manager.
• Perform other duties as assigned by the supervisor.

What You'll Need To Be Successful

• High School Diploma or equivalent required; college education preferred.
• Minimum of 2 years of medical billing or collections experience required.
• Knowledge of billing and collection practices, including third-party payer requirements and regulations.
• Understanding of medical terminology and coding.
• Computer literate and comfortable navigating multiple computer and billing systems.
• Basic knowledge of Microsoft Excel.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail, analytical, and problem-solving abilities.
• Ability to work independently and manage workload with minimal supervision.
• Comfortable learning and training remotely, including proactively asking questions and seeking clarification when needed.
• Ability to maintain accurate documentation and meet productivity expectations.
• Professionalism and the ability to establish and maintain positive working relationships with coworkers and other departments.
• Ability to handle confidential patient and billing information appropriately.

Work Environment

This position works in a normal office environment with limited physical discomfort related to temperature, noise, dust, or similar conditions. The role requires regular use of a computer and telephone and may involve sitting, standing, walking, reaching, handling, and other routine office activities.

Salary Range: Minimum 15.86/hour - Maximum 26.23/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.