Customer Service Representative

USA MOT Motion Industries, Inc.; Defiance (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid time off

Job summary

Motion Industries, a leading distributor, is seeking a Customer Service Representative in Defiance, OH to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, provide quotes, and enter orders while ensuring delivery timelines.

The role emphasizes reliability, effective communication, and attention to detail with opportunities to contribute to pricing decisions and process improvements. This on-site position offers a comprehensive benefits package.

Qualifications

• High school diploma or GED required; 0–3 years related experience.
• Reliability and attention to detail required.
• Strong written and verbal communication; ability to listen.
• Moderate computer skills; use business systems and internet searching.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and enters orders.
• Places orders via phone, fax, email, or counter sales.
• Influences gross profit through pricing negotiations within parameters.
• Adjusts non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Manages inventory to ensure sufficient stock for customers.
• Sources products from branch, distribution center, or suppliers.
• Determines cost-effective shipping methods for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and handles returns when needed.

Skills

Communication

Multitasking

Computer skills

Reliability

Organization

Product knowledge

Education

High school diploma or GED

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred.
• All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.