Customer Service Representative

Motion; Findlay (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative in Findlay, Ohio. You will fulfill customer orders, handle calls, provide quotes, and place orders through various channels while aspiring to maximize gross profit within guidelines.

Ideal candidates will have a high school diploma or GED and 0–3 years related experience, with strong communication skills and the ability to multi-task. A basic to moderate level of computer proficiency and product knowledge is preferred.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience.
• Ability to multi-task and manage time.
• Strong written and verbal communication.
• Moderate computer skills and use of business systems.
• Product knowledge is preferred.

Responsibilities

• Fulfill customer orders accurately under supervision.
• Respond to product inquiries and provide quotes.
• Enter orders via phone, email, fax, or walk-in.
• Negotiate sale/purchase prices within defined parameters to influence gross profit.
• Maintain appropriate inventory levels and source products.
• Determine cost-effective shipping methods for orders.
• Support account representatives to ensure customer satisfaction.
• Expedite backorders and process returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Moderate computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, colour, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.