Collection Specialist

FirstService Residential; Irvine (CA); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision plans for

401K match

Paid time off and holidays

Tuition reimbursement

Legal services

Wellbeing support

Job summary

FirstService Residential is seeking a Collections Specialist in Irvine to coordinate with the AMS Manager on liens, lien releases, and notification letters, ensuring accurate filing and recordkeeping. The role supports billing and maintains compliance with relevant statutes and policies.

The ideal candidate will have high school completion, some college experience, and solid skills in Word/Excel, with experience in Jenark or similar accounting systems.

Qualifications

• Basic knowledge of Microsoft Word and Excel.
• Good written and verbal communication skills.
• Ability to learn and utilize the internal accounting system (Jenark).
• Proper and accurate clerical filing.
• Ability to research property clarification issues as needed.
• Acts professionally and cooperatively with clients and colleagues.
• Self-motivated with critical thinking and detail orientation.

Responsibilities

• Process notification letters, including certified mailing of documents.
• Process liens and releases per policy and standards.
• Maintain knowledge of accounting systems and file management.
• Read and understand title documents to reflect correct owner of record.
• Track notifications, copies, and mailings against the accounting system.
• Assist with client billing as an agent of the client.
• Ensure filing maintenance is up-to-date and accurate.
• Understand regulations governing enforcement of homeowner assessments.

Skills

Microsoft Office

Communication

Jenark

Filing

Research

Professionalism

Problem solving

Education

High school diploma

Some college

Tools

Jenark

Job description

Job Overview

The Collections Specialist will coordinate with the AMS Manager to ensure compliance with the standards of the department for the processing of liens and lien releases, and various notification letters distributed and to assist with the filing of internal copies and the recorded copies of the notifications.

Compensation

$22-23/hr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Process the various notification letters (including certified mailing of appropriate documents)
• Process liens and releases in accordance with clients’ delinquency policy, civil code and departmental standards.
• Maintain a working knowledge of FirstService Residential accounting systems and processes including, but not limited to, Jenark and the file management network.
• Ability to read and understand title documents (grant deeds, quit claim deeds, inter-spousal transfer deeds, etc.) to ensure our accounting records reflect the correct owner of record.
• Track the notifications, recorded copies and certified mailings against the internal accounting system to ensure all of the required notifications were distributed.
• Assist with the billing process to our clients (acting as an agent of the client).
• Ensure the filing maintenance of the department is up-to-date and completed accurately.
• Have a familiarity and understanding of the applicable codes governing the enforcement of collecting homeowner assessments for compliance purposes. (Davis Stirling Act, Fair Debt Collection Practices Act (State and Federal), Bankruptcy Law)
• Function as a department liaison for interdepartmental projects.
• Follows quality system procedures.
• Other duties as assigned.

Skills & Qualifications

• Basic knowledge of Microsoft Applications, especially Word and Excel.
• Good written and verbal communication skills.
• Ability to learn and utilize the internal accounting system (Jenark); previous accounting system exposure preferred.
• Proper and accurate clerical filing
• Ability to research property clarification issues as the need arises.
• Acts professionally and cooperatively with clients, vendors, and co-workers.
• Self-Motivated, critical thinking, problem solving, professional demeanor and attention to detail are all essential attributes for the person filling this position.

Education & Experience

• High school graduate required.
• Some college experience preferred.
• Exposure to an office environment with clerical duties highly desired.
• Property management or escrow experience preferred.

Physical Requirements and Working Environment

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to communicate effectively with internal and external customers.
• Occasional overtime may be required.
• Consistent and regular attendance required.

Tools & Equipment Used

• General office equipment

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visitwww.fsresidential.com/California.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.