Collection Specialist

Paragon Revenue Group; Concord (NC); Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + commission

Remote position

40-hour workweek

Monday–Friday schedule

Comprehensive benefits

401(k) match

Extensive experience

Ongoing training

Job summary

Paragon Revenue Group is seeking experienced collections professionals for a 100% remote role. You will handle high volumes of calls, negotiate payment solutions, and manage patient accounts with a focus on productivity and quality.

The position offers competitive base pay with uncapped commissions, a guaranteed 40-hour workweek, and comprehensive benefits, including health coverage and a 401(k) match. Prior healthcare collections experience is strongly preferred.

Qualifications

• Experience in third-party or healthcare collections.
• Experience handling patient or consumer accounts.
• Familiar with high-volume inbound/outbound calling and negotiation.

Responsibilities

• Handle a high volume of inbound and outbound calls to resolve balances.
• Discuss balances and establish payment arrangements.
• Utilize dialing technology and account systems to manage workload.
• Meet productivity, collection, and quality goals.
• Maintain accurate account documentation and comply with regulations.
• Collaborate with team to improve performance.

Skills

Collections experience

Healthcare collections

High-volume calls

Negotiation skills

Account documentation

Tools

Automated dialer

Account management systems

Job description

Collections Agent

Collections Agent– Remote Opportunity with High Earning Potential!

Put your collections, patient account, or revenue cycle experience to work with an established company that rewards performance.

Paragon Revenue Group is seeking experienced, motivated professionals to join our growing remote team. We welcome candidates with backgrounds in third-party collections, healthcare collections, Early Business Office (EBO), and patient financial services.

If you have experience managing patient or consumer accounts, working in a high-volume dialer environment, negotiating payments, or helping consumers resolve outstanding balances, we want to hear from you.

About Paragon Revenue Group

For more than 40 years, Paragon Revenue Group has specialized in healthcare revenue cycle management and collections. We combine industry experience, modern technology, and a team-oriented approach to deliver results for our healthcare clients.

We are expanding and looking for professionals who are comfortable working with consumers, managing account activity, and delivering measurable results in a fast-paced environment.

What We're Looking For

Relevant experience in one or more of the following areas:

• Third-party collections or first-party collections
• Healthcare collections, Early Business Office (EBO), or patient financial services
• High-volume inbound and outbound calling using an automated dialer
• Negotiating balances or establishing payment arrangements
• Healthcare revenue cycle operations, patient billing, or accounts receivable follow-up
• Working in a performance-driven call center with measurable productivity and quality goals

Successful candidates will also demonstrate:

• Strong communication and negotiation skills with the ability to guide consumers toward account resolution.
• Confidence discussing outstanding balances, payment options, and financial obligations.
• Experience handling a high volume of consumer or patient interactions.
• Ability to navigate multiple computer applications while maintaining accurate account documentation.
• Strong time management skills and the ability to meet productivity expectations in a remote environment.
• Professionalism, accountability, and a commitment to compliance and customer service.

Prior collections or patient financial experience is strongly preferred. Experience with FDCPA, HIPAA, and healthcare revenue cycle practices is a plus.

What You'll Do

• Handle a high volume of inbound and outbound calls, engaging with consumers and patients to resolve outstanding account balances and identify payment solutions.
• Discuss outstanding balances, collect payments, and establish appropriate payment arrangements.
• Utilize automated dialing technology and account management systems to efficiently manage daily workloads.
• Consistently work toward established collection, productivity, and quality goals.
• Maintain accurate account documentation and comply with applicable regulations and client guidelines.
• Collaborate with supervisors and team members to improve performance and achieve department objectives.

What We Offer

• Competitive base pay plus uncapped commission – Opportunities to increase earnings through individual performance.
• 100% remote position – Work from home with the support of an experienced team.
• Guaranteed 40-hour workweek – Consistent, full-time employment.
• Monday–Friday schedule
• Comprehensive benefits package, including:
  • Paid time off and paid holidays
  • Medical, dental, vision, and life insurance
  • 401(k) retirement plan with a generous company match
• Over 35 years of industry experience – Join an established company with a history of success.
• Ongoing training, coaching, and performance support.

Your Experience Can Lead to Greater Opportunity

Whether you've built your career in third-party collections, healthcare patient accounts, EBO, or a high-volume collections call center, your skills can translate into success at Paragon Revenue Group.

We value professionals who are productive, dependable, comfortable discussing financial obligations, and motivated to achieve results.

Must be able to pass pre-employment background and credit checks. Paragon also participates in E-Verify.