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Customer Loyalty Representative - Full-time (Remote)
Lensa
Basking Ridge (NJ)
Remote
USD 40,000 - 65,000
Full time
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Job summary
A leading company in pest management services is seeking a Customer Loyalty Representative to provide excellent service and support for clients. In this remote full-time role, you will handle customer inquiries, resolve issues, and enhance customer satisfaction while contributing to the team's success in a collaborative environment.
Benefits
Qualifications
- Previous customer service experience, especially in high-volume settings.
- Strong written and verbal communication skills.
- Calm, empathetic demeanor for customer interactions.
Responsibilities
- Answer inbound customer calls and provide accurate solutions.
- Educate customers on services and assist with troubleshooting.
- Identify upsell opportunities and document customer concerns.
Skills
Tools
Job description
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Lensa is the leading career site for job seekers at every stage of their career. Our client, Viking Termite and Pest Control, Inc., is seeking professionals. Apply via Lensa today!
Basking Ridge, NJ, USA | Hourly | Full Time
Competitive Compensation-Impressive Benefits-Potential For Growth- Work/Life Balance
Looking for a fulfilling career; not just a job? Seeking an employer that provides hands-on training? Searching for an employer who believes in investing in its team members for long-term growth?
Start your new Career with Viking Pest Control!
About Us
At Viking Pest Control, we're leaders in pest management services, delivering innovative solutions and exceptional customer experiences. With a focus on technology-driven pest prevention and a commitment to excellence, we are dedicated to growing our business while helping our team members thrive in a supportive, collaborative environment.
If You Are
A person who lives in New Jersey, Pennsylvania, Maryland, or Delaware and loves making people happy and delivering phenomenal customer service, Viking Pest has an exciting opportunity for you!
Are you passionate about creating exceptional customer experiences and building long-term relationships? Viking Pest Control is seeking a Customer Loyalty Advocate who embodies our core values through professional, courteous communication and a commitment to customer satisfaction.
As a Customer Loyalty Advocate, you'll be the voice of Viking-supporting our clients, resolving issues, and ensuring every customer interaction reinforces our reputation as the industry leader in pest control.
Who We're Looking For
We're searching for a people-oriented problem-solver who thrives in a fast-paced environment. If you're a strong communicator with a positive attitude and a passion for helping others, you could be a great fit. Previous customer service experience-especially in pest control or high-volume call settings is a plus.
What You'll Do
- Answer inbound customer calls and provide timely, accurate solutions.
- Communicate with customers through email, chat, and text platforms.
- De-escalate concerns with professionalism, empathy, and patience.
- Educate customers on our services and assist with troubleshooting using our CRM (PestPac).
- Update and review customer accounts, including service, billing, and warranty details.
- Schedule appointments clearly and efficiently.
- Collaborate with other departments to improve the overall customer experience.
- Identify upsell opportunities and offer value-added services when appropriate.
- Accurately enter data, process payments, and support Inside Sales as needed.
- Document customer concerns and escalate issues appropriately.
- Support special projects and participate in ongoing customer service initiatives.
- Strong written and verbal communication skills
- A calm, empathetic, and patient demeanor
- Excellent multi-tasking, time management, and organizational abilities
- Comfort working in a high-volume, fast-paced environment
- Proficiency in Microsoft Office 365; PestPac experience preferred
- Previous experience handling multi-line phone systems is a plus
- Ability to sit, stand, walk, and use a computer/phone for extended periods
- Willingness to work two Saturdays per month
- Competitive compensation
- Paid time off including eight paid holidays
- Comprehensive benefits, including health, dental, vision, and 401(k) with company match.
- Career growth opportunities in a fast-growing, innovative company.
- Ongoing training and professional development programs.
- A collaborative, inclusive, and supportive work environment where your contributions are valued.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesIT Services and IT Consulting
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