Collection Clerk

I Bankonline; Memphis, Northern (TN, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Independent Bank is seeking a Special Asset Clerk to monitor and update accounts in the repossession process, ensuring compliance with policies and regulations. You will manage a queue of about 100 accounts, process repossession tasks, and handle notices and vendor communications.

Ideal candidates will have strong organizational skills, attention to detail, and the ability to work independently on projects, with proficiency in Word and Excel.

Qualifications

• High school diploma or equivalent is required.
• Strong organizational and time management abilities.
• Ability to work independently on projects.
• Excellent attention to detail.
• Good communication and interpersonal skills.

Responsibilities

• Process Titles and Repo Sold checks accurately and on time.
• Assist administratively with department tasks.
• Prepare repossession packets and mail Intent to Sale letters.
• Maintain log of towing notices.
• Coordinate with 3rd-party vendors on holds.
• Review sales expenses for timely submission.
• Process vendor invoices.
• Complete required paperwork and regulatory letters.
• Update Recovery Management System for asset remarketing.
• Assist with light skip tracing as needed.
• Review vendor emails and account updates.
• Perform other duties as assigned.

Skills

Organizational skills

Time management

Independent work

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Description

JOB SUMMARY

Responsible for monitoring and updating accounts in the repossession process, ensuring compliance with company policies and all State and Federal statutory and regulatory guidelines. Manages a repossession queue of approximately 100 accounts, process repossession work and system updates. Clerical duties include preparing Intent to Sale letters for vehicles that have been repossessed, reviewing emails daily from vendors. Assist Asset Remarketing Department in paperwork, system updates, and light skip tracing of assigned vehicles. All Special Asset Clerks must adhere to all Bank policies, procedures and all compliance regulations. All Special Asset Clerks must adhere to all Bank policies, procedures and all compliance regulations.

SKILLS REQUIRED

• PC skills with an extensive working Knowledge of Microsoft Word and Excel.
• Exceptional organizational and time management skills.
• Ability to work independently on projects
• Solid Attention to Detail
• Solid communication and interpersonal skills required
• High school diploma or equivalent required

PRIMARY DUTIES

1. Ensure all Titles and Repo Sold checks are processed correctly and in a timely manner
2. Assist Administratively with departmental tasks as needed
3. Process Reposession packets and mail Intent to Sale letters
4. Maintain log of Towing Notices
5. Communicate with 3rd Party Vendor on holds and release holds
6. Review Sales Expenses to assure timely vendor submission
7. Processing vendor invoices
8. Completes required applicable paperwork including sending all required Federal and State regulation letters
9. Update and Monitor Recovery Management System for Asset Remarketing Status
10. Assist with light skip tracing and locating assigned vehicles as needed
11. Review and respond to vendor emails and account updates
12. Other duties as assigned or required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, gender stereo typing, and age.

Independent Bank is an EO/AA Employer – M/F/Vets/Disabled