Collection Assistant and Loan Clerk

Maine Credit Union League; Winslow (ME); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Collection Assistant and Loan Clerk to join their team in Winslow. In this pivotal role, you will help maintain the financial health of the credit union by managing delinquent accounts and assisting with loan processing. The ideal candidate will have strong communication skills, a commitment to confidentiality, and a collaborative spirit. This supportive employer offers a pleasant work environment, competitive benefits, and opportunities for professional growth. If you are looking to make a meaningful impact in the financial sector, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Paid Vacations

401(k)

Tuition Reimbursement

Life Insurance

Long-term Disability Coverage

Qualifications

• 1-3 years of experience in collections or related field.
• Strong communication skills and ability to maintain confidentiality.

Responsibilities

• Assist in controlling delinquent accounts and collecting payments.
• Review complete loan files and ensure compliance with regulations.

Skills

Verbal Communication

Written Communication

Confidentiality

Teamwork

Customer Service

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Ten Key Calculator

Job description

Connected CU is hiring a Collection Assistant and Loan Clerk to work at either their Augusta or Winslow branches. The selected candidate will be instrumental in preserving credit union assets by controlling delinquent accounts, collecting delinquent loan payments, counseling with members, and/or recovering collateral. Additionally, this individual will assist our loan department as necessary to review complete loan files ensuring loan officers have included all required documents; to track titles and UCC filings; to discharge or release liens and titles associated with paid loans. The successful candidate will be provided with training and must quickly learn and maintain a thorough understanding of state and federal laws and regulations related to credit union collection and lending compliance, as well as bank secrecy and anti-money laundering laws.

Job Requirements and Desired Experience:

• Must have achieved a high school diploma or equivalent.
• Has one to three years of similar or related experience.
• Work involves personal contact with others inside and/or outside the organization for the purpose of first-level debt resolution, building relationships, and soliciting cooperation. Communications involve a higher degree of confidentiality and discretion, requiring courtesy, diplomacy, and tact whether in verbal or written form.
• Maintains confidentiality related to Credit Union operations and work-related information, including data and operating systems, policies, and procedures.
• Communicates effectively in both verbal and written forms.
• Possesses computer skills to include keyboarding, use of Microsoft Office Suite (Word, Excel), ten key calculator, general office equipment, and member data system.
• Professional appearance is necessary.
• Occasional moderate lifting ability may be required of the candidate (up to twenty-five pounds).
• Interacts with co-workers in a manner that fosters teamwork.
• Commits to attaining goals and objectives of the position as well as those of the credit union.

The successful candidate will be subject to a pre-employment background check.

In addition to being a supportive employer providing a pleasant work environment, Connected CU is an Equal Opportunity Employer offering excellent benefits including medical, dental, paid vacations/holidays/sick time, life, and long-term disability coverage, 401(k), and tuition reimbursement. Starting wage commensurate with experience.

To explore this opportunity, qualified candidates should forward their resume in confidence to: Sarah Hewins, AVP Debt Resolutions, Connected Credit Union, 12 Monument Street, Winslow, ME 04901; [e-mail].