Collection Agent

dunham-jones-law-careers; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Dunham & Jones Attorneys at Law, P.C. in Fort Worth seeks a full-time Collection Agent to manage debtor accounts and pursue payment recovery for the firm.

You will interact with clients and support staff to resolve balances efficiently. The role involves negotiating payment plans, collecting payments by phone (card or direct debit), logging every contact attempt and outcome, updating the system when debts are satisfied, and ensuring adherence to all applicable rules and standards.

Qualifications

• Bilingual English/Spanish preferred but not required.
• 1 year of sales, customer service or telemarketing experience preferred but not required.
• Previous debt collection experience preferred but not required.

Responsibilities

• Collect balances and pursue payment recovery.
• Negotiate payment plans with debtors.
• Collect payments via phone (credit card or direct debit).
• Log every contact attempt and outcome in the system.
• Update the system when debts are satisfied.
• Review applicable rules and standards to ensure compliance.

Skills

Bilingual (English and Spanish)

Sales experience

Customer service

Debt collection exposure

Education

High school diploma or GED

Job description

Dunham & Jones Attorneys at Law, P.C., a growing criminal defense law firm, seeks a full-time Collection Agent in our Fort Worth office.

Dunham & Jones, is a well-established and respected criminal defense law firm, a firm built on purpose, meaning, service, and relationships. We help our clients navigate the complex criminal litigation process by providing experienced, compassionate, and responsive legal counsel and expertise.

Duties and Responsibilities include:

• Collecting Balances
• Negotiating payment plans
• Collecting payments via credit card or direct debit via phone.
• Logging every contact attempt and the outcome of the contact.
• Updating system when debts are satisfied.
• Review all applicable rules and practice standards to ensure compliance.

Education:

• High school diploma or GED required.

Qualifications:

• Bilingual (English and Spanish) is preferred but not required.
• 1 year of sales, customer service or telemarketing experience is preferred but not required.
• Previous debt collection experience is preferred but not required.