Collateral Specialist

Neighborhood-Credit-Union; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Neighborhood-Credit-Union seeks a Collateral Specialist to ensure liens are secured on funded collateralized loans. You'll manage auto, boat, and RV title work, interacting with dealers, members, and staff, and stay current on title and registration rules across states.

The role requires knowledge of lending processes, strong communication, and precise clerical skills. A two-year degree and at least one year in consumer lending support are preferred.

Qualifications

• Associate degree or equivalent from a two-year college.
• Minimum one year of customer service in financial institutions.
• Knowledge of lending rules and auto loan processes.

Responsibilities

• Assemble and verify loan documentation with accurate signatures and information.
• Process liens for collateralized loans and timely lien releases in accordance with state guidelines.
• Maintain professional relations with dealers, members, sellers and NCU staff; communicate effectively.
• Maintain electronic title systems and complete loan maintenance tasks and error reports.
• Coordinate with Texas DMV staff, insurance companies and third parties for title work.

Skills

Communication

Customer service

Attention to detail

Multitasking

Organization

Problem solving

English proficiency

Education

Associate degree

Tools

DocuSign

Meridian Link

Symitar

Synapsys

Synergy

Microsoft Office

Job description

The Collateral Specialist is responsible for ensuring all liens are fully secured on every collateralized consumer loan funded with NCU. A robust understanding of the auto, boat, and RV purchasing process is essential for in and out of state collateralized loans. The Collateral Specialist must communicate professionally with dealers, members, sellers and NCU staff. The Collateral Specialist must stay informed of all in and out of state changes in title and vehicle registration processes.ESSENTIAL FUNCTIONS AND BASIC DUTIES1 Assumes responsibility for the effective and timely performance of assigned functions.Assembles and verifies accuracy of loan documentation. This includes ensuring loan files contain documents with proper signatures and other relevant information.Responsible for understanding the title process for autos, boats, and recreational vehicles.Processes liens for collateralized consumer loans in a timely manner.Processes timely release of liens for collateral payoffs in accordance with state guidelines, rules and regulations. Follows up timely with financial institutions regarding title releases.Works with insurance companies on total losses.Processes back-end product cancelations and claims.Responsible for all existing loan maintenance and clerical duties for the lending department. This includes completing maintenance in electronic title system (error reports, matching titles, and closing accounts).Processes dealership and insurance payments in a timely manner via official check and wire.Refers credit union products and services to meet, company, personal and departmental goals.2 Assumes responsibility for establishing and maintaining professional business relations with customers, other financial institutions, and merchants.Maintains a thorough understanding of all credit union consumer loans, consumer loan products, and required loan documentation for each type.Communicates with Texas Department of Motor Vehicle Tax office staff, dealerships, and insurance companies regarding title work and collateral claims.Responds promptly and professionally to member inquiries by phone, email or text.Collaborates with members, insurance companies, other financial institutions and third-parties to provide a fast and efficient consumer lan funding process.3 Assumes responsibility for establishing and maintaining effective coordination and working relations with company personnel and with management.Follows all policies and procedures regulated by the credit union as well as governmental policies, procedures, and regulations.Communicates effectively and professionally with teammates, other departments, management and third parties.Assists other departments with lending related questions and support.Complies with the US Patriot Act, Bank Secrecy Act, OFAC, policies and procedures.4 Assumes responsibility for related duties as required or assigned.Performs any loan related duties as needed.Provides feedback on daily duties to promote process improvements.Maintains a good attitude when assigned new processes, new services and new products.EDUCATION/CERTIFICATION:Associate degree or equivalent from a two-year college or technical school or knowledge typically gained through a minimum of one year experience providing customer service in financial institutionsREQUIRED KNOWLEDGE:Knowledge of lending rules and regulationsComprehensive understanding of direct lending proceduresKnowledge of auto buying process and all consumer loan related functionsKnowledge of credit union products and services, policies, and proceduresKnowledge of Microsoft Office, DocuSign, and Meridian LinkExperience with Symitar, Synapsys and Synergy is a plusEXPERIENCE REQUIRED:Minimum one year of experience supporting consumer lending operationsMinimum one year of collateral-related experienceSKILLS/ABILITIES:Excellent communication and public relations skillsAbility to provide courteous, knowledgeable, and professional customer service both in person and on the phoneAbility to assume responsibility, display initiative, exercise good judgment and make and act upon decision with minimal supervisionAbility to analyze accountsAbility to express ideas effectively and speak clearlyAbility to use correct English grammar, punctuation, and spellingAbility to follow instructions and respond to management directionsAbility to assess multiple tasks or issues which are competing for limited amount of time or resource and effectively determine order in which each will be addressed, ability to set priorities, and to track both complete and incomplete activitiesAttentive to detailWell organizedAbility to assist othersAble to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment