Collaboration Operations Analyst (remote)

Johnson Controls; Milwaukee (WI); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company in IT services is seeking a Collaboration Operations Analyst with expertise in Office 365. This remote role involves providing support for various applications while enhancing technical skills and offers opportunities for career advancement in a global team environment.

Benefits

Remote work flexibility

Access to Microsoft Copilot AI

Career advancement opportunities

Inclusive employer culture

Qualifications

• 1-2 years of experience in IT operations focused on collaboration tools.
• Strong analytical and problem-solving skills with a focus on Office 365 services.
• Experience in resolving medium complexity technical items.

Responsibilities

• Provide Level 1 and Level 2 support for Office 365 services.
• Manage user access requests and resolve application configuration issues.
• Address MS Teams access and OneDrive sync-related issues.

Skills

Analytical skills

Problem-solving

Documentation

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Office 365

SharePoint Online

MS Teams

OneDrive

Power BI

Job description

Collaboration Operations Analyst (remote)

Employer Industry: IT Services and Solutions

Why consider this job opportunity:
- Remote work flexibility
- Access to Microsoft Copilot AI for enhanced productivity
- Opportunity for career advancement within a global IT operations team
- Support for various Office 365 applications, enhancing technical skills
- Inclusive employer committed to equal opportunity and affirmative action

What to Expect (Job Responsibilities):
- Provide Level 1 and Level 2 support for Office 365 services, including SharePoint Online, MS Teams, OneDrive, Exchange, Power BI, and other O365 applications
- Manage user access requests, feature activation, new site creation, and content visibility issues for SharePoint Online
- Address MS Teams access issues, external user participation, and channel access
- Handle OneDrive sync-related issues, permissions management, and data access-related issues
- Resolve Power BI app configuration issues, access issues, and manage connector issues for data services

What is Required (Qualifications):
- Bachelor's degree in Computer Science, Information Technology, or related discipline
- 1-2 years of experience in IT operations, with a focus on collaboration tools and services
- Strong analytical, design, testing, documentation, and implementation skills
- Excellent problem-solving abilities and experience in resolving medium complexity items
- Familiarity with Office 365 services, SharePoint Online, MS Teams, OneDrive, Power BI, and other O365 applications

How to Stand Out (Preferred Qualifications):
- Experience working with Microsoft Copilot AI
- Knowledge of project management tools like Planner and Visio
- Understanding of user training and support for Office 365 applications

#ITServices #RemoteWork #CareerOpportunity #CollaborationTools #EqualOpportunityEmployer

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About the company

Johnson Controls International is an American Irish-domiciled multinational conglomerate headquartered in Cork, Ireland, that produces fire, HVAC, and security equipment for buildings.

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