Collaboration Engineer

Jobtailor; Plymouth (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking aCollaboration Solutions Specialist to develop and support services for consulting clients. You will nurture customer-focused relationships and work with the HBS Collaboration Team to ensure timely project delivery.

The role requires 6 months to 1 year in a technical field, an associate degree or equivalent, and knowledge of Cisco/Webex/Zoom/Microsoft Teams Voice. A strong emphasis on certifications and ongoing product knowledge is expected.

Qualifications

• 6 months to 1 year in a technical related field, internship, or equivalent.
• Associates degree, equivalent certifications or equivalent work experience.
• CCNA or Equivalents.
• Working knowledge of one of the following collaboration solutions: Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice.

Responsibilities

• Develop, implement, and support collaboration related services and solutions for consulting clients.
• Build a customer-focused relationship with client.
• Work as a member of the HBS Collaboration Team that provides consultative and proactive project support.
• Collaborate across multiple internal teams to ensure successful and timely delivery.
• Provide support, maintenance, and administration for HBS' customers.
• Maintain current vendor/industry specific certifications and stay current on new products.

Skills

Customer-focused relationships

Cross-team collaboration

Education

Associates degree

Equivalent certifications or work experience

Tools

Cisco On Prem

Webex

Zoom Calling

Microsoft Teams Voice

Job description

Responsibilities

• Develop, implement, and support collaboration related services and solutions for consulting clients
• Build a customer-focused relationship with client
• Work as a member of the HBS Collaboration Team that provides consultative and proactive project support
• Collaborate across multiple internal teams to ensure successful and timely delivery
• Provide support, maintenance, and administration for HBS' customers
• Maintain current vendor/industry specific certifications and stay current on new products

Requirements

• 6 months to 1 year in a technical related field, internship, or equivalent
• Associates degree, equivalent certifications or equivalent work experience
• CCNA or Equivalent
• Working knowledge of one of the following Collaboration solutions (Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice)

Core Competencies

Demonstrates expertise in collaboration solutions such as Cisco On Prem, Webex, Zoom Calling, and Microsoft Teams Voice, while maintaining relevant certifications. Proven ability to build customer-focused relationships and collaborate effectively across teams to deliver timely project support.