Collaboration Engineer

Jobtailor; Town of Springfield (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a Collaborative Solutions Specialist to develop and support services for consulting clients in Wisconsin. You will join a team providing proactive project support and work to understand client challenges, translating them into clear specifications and solutions.

Key requirements include 6–12 months in a technical field, Associate degree or equivalent certifications, and CCNA or equivalent certification, with knowledge of Cisco/Webex, Zoom Calling or Teams Voice.

Qualifications

• 6 months to 1 year in a technical related field, internship, or equivalent.
• Associates degree or equivalent certifications or work experience.
• CCNA or Equivalent certification.
• Working knowledge of one of the following collaboration solutions: Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice.

Responsibilities

• Develop, implement, and support collaboration related services and solutions for consulting clients.
• Work as a member of the HBS Collaboration Team that provides consultative and proactive project support to HBS’s account base.
• Build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution.
• Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work.
• Provide support, maintenance, and administration for HBS’ customers.
• Maintain current vendor/industry specific certifications and stay current on new products and solutions.

Skills

Collaboration solutions knowledge

Education

Associates degree

Certifications

Tools

Cisco On Prem

Webex

Zoom Calling

Microsoft Teams Voice

Job description

Responsibilities

• Develop, implement, and support collaboration related services and solutions for consulting clients
• Work as a member of the HBS Collaboration Team that provides consultative and proactive project support to HBS’s account base
• Build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution
• Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work
• Provide support, maintenance, and administration for HBS’ customers
• Maintain current vendor/industry specific certifications and stay current on new products and solutions

Requirements

• 6 months to 1 year in a technical related field, internship, or equivalent
• Associates degree, equivalent certifications or equivalent work experience
• CCNA or Equivalent
• Working knowledge of one of the following Collaboration solutions (Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice)

Core Competencies

Demonstrates expertise in developing and supporting collaboration solutions, with a strong focus on client relationship management and cross-team collaboration to deliver effective project outcomes. Maintains industry certifications and stays updated on collaboration technologies.