Cognos & TM1 Analytics Administrator

TechDigital Group; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

TechDigital Group is seeking hands-on professionals to manage deployments and ongoing maintenance for BI environments. The role includes on-call incident handling, troubleshooting, and standard change management across planning analytics servers.

You will support TM1 Planning Analytics, deploy cubes and dashboards, and collaborate with middleware and DB teams to validate server updates. Strong SLA discipline is required.

Qualifications

• Experience supporting BI environments and analytics platforms.
• Knowledge of TM1 Planning Analytics and dashboards.
• Proven ability to handle on-call incidents and meet SLAs.

Responsibilities

• Deploy prod environments following SOP and perform weekly/monthly maintenance.
• Handle upgrades and version changes as required.
• Address and troubleshoot application or server issues; monitor services.
• Add users, assign roles, and maintain security rules.
• Collaborate with BI Application Team and Planning Analytics Team for configurations and deployments.
• Provide on-call support, perform root cause analysis, and resolve tickets within SLA.
• Update knowledge base, train freshers, and coach analysts.
• Aim for high CSAT with First Call Resolution and minimal reopens.

Skills

On-call support

Incident management

SLA adherence

Collaboration

Tools

TM1 Planning Analytics

BI Dashboards

Server maintenance

Job description

TechDigital Group is seeking hands-on professionals to manage deployments and ongoing maintenance for BI environments. The role includes on-call incident handling, troubleshooting, and standard change management across planning analytics servers.

You will support TM1 Planning Analytics, deploy cubes and dashboards, and collaborate with middleware and DB teams to validate server updates. Strong SLA discipline is required.