Coffeehouse Shift Supervisor — Lead Craft & Service

Starbucks Corp.; Sterling Heights (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401(k) match

Tuition coverage (Starbucks College)

Job summary

Starbucks Corp. is seeking a shift supervisor to lead a Starbucks Coffeehouse with craft and heart, ensuring a welcoming space for the community. You will guide team members, coach beverage and food preparation to standard recipes, and uphold store policies and safety, while delivering exceptional service.

The role requires experience in customer service, ability to work a flexible schedule, and a passion for teamwork and community connection.

Qualifications

• Attendance and punctuality with/without accommodations.
• Flexibility to work early mornings, evenings, weekends, nights or holidays.
• Meet policies and standards for beverages, food, cash handling, safety and security.
• 6 months in a role with customer interaction or service duties.
• Prepare and coach food/beverage prep per recipes or substitutions.
• Delegate tasks to two or more staff.
• Knowledge of retail operations and customer service best practices.

Responsibilities

• Lead with craft and heart, ensuring a welcoming space for the community.
• Direct and coach team to prepare quality beverages and food to standard recipes.
• Maintain store policies, safety, and security while serving customers.
• Support scheduling and task delegation to ensure efficient operation.
• Foster teamwork and strong customer relationships.

Skills

Direct the work of others

Oral communication

Interpersonal skills

Teamwork

Retail environment knowledge

Flexible schedule

Job description

Starbucks Corp. is seeking a shift supervisor to lead a Starbucks Coffeehouse with craft and heart, ensuring a welcoming space for the community. You will guide team members, coach beverage and food preparation to standard recipes, and uphold store policies and safety, while delivering exceptional service.

The role requires experience in customer service, ability to work a flexible schedule, and a passion for teamwork and community connection.