Coffeehouse Shift Lead — Craft, Coach & Community

Starbucks Corp.; Centreville (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Starbucks Coffee Company is seeking a shift supervisor in Centreville, VA to lead daily store operations, ensure quality beverages and food, and deliver exceptional customer service. You will coach team members, delegate tasks, and maintain safety and cash-handling standards in a fast-paced retail environment.

The role requires 6 months of customer-facing experience, flexible availability, and the ability to work with a diverse team to create a welcoming store experience for the community.

Qualifications

• Maintain regular and punctual attendance, with or without accommodation.
• Available to work flexible hours including mornings, evenings, weekends, nights or holidays.
• Meet store policies, provide quality beverages/food, cash handling, store safety with accommodation.
• Six months in a role requiring constant customer interaction and fulfilling requests.
• Prepare and coach beverage/food prep per standard recipes or customized for customers.
• At least six months of experience delegating tasks to two or more employees.

Responsibilities

• Direct the work of others and lead by example.
• Learn quickly and adapt to shifts and store needs.
• Communicate effectively with customers and team.
• Operate in a retail environment with strong customer service.
• Collaborate with team to ensure a welcoming store atmosphere.
• Build positive relationships with customers and teammates.

Skills

Attendance & punctuality

Flexible hours

Cash handling

Food & beverage prep

Team delegation

Customer interaction

Communication

Retail knowledge

Interpersonal skills

Teamwork & relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor in Centreville, VA to lead daily store operations, ensure quality beverages and food, and deliver exceptional customer service. You will coach team members, delegate tasks, and maintain safety and cash-handling standards in a fast-paced retail environment.

The role requires 6 months of customer-facing experience, flexible availability, and the ability to work with a diverse team to create a welcoming store experience for the community.