Coffee Shop Shift Lead — On-Demand Pay & Growth

Bosselman, Inc.; Lakeville (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid vacation

401K and matching contributions

Health, dental and vision insurance

Short and long term disability

Life insurance

Growth path

On-demand pay with PayActiv

Job summary

Bosselman, Inc. is seeking a Coffee Shop Shift Lead in Lakeville, MN to oversee daily coffee shop operations and ensure exceptional customer service. You will supervise baristas, support opening/closing, and coach team members to meet quality and safety standards.

The role emphasizes hands-on leadership, teamwork, and maintaining smooth shifts while handling POS, inventory, and cash reconciliation. A strong work ethic and reliable transportation are required.

Qualifications

• Supervise and motivate a small team of baristas during shifts.
• Provide excellent customer service and maintain positive customer interactions.
• Multitask, problem-solve, and work efficiently in a fast-paced environment.

Responsibilities

• Oversees daily shift operations, including opening and closing procedures.
• Supervises baristas during assigned shifts, providing guidance, support, and coaching.
• Assists with training new staff and reinforcing company policies and procedures.
• Monitors inventory during shifts and reports low stock or equipment issues to management.
• Ensures beverages and food items meet company quality standards.
• Ensures all food safety and sanitation standards are met for food and beverage preparation and service.
• Addresses and resolves customer concerns promptly and professionally.
• Maintains cleanliness and operational standards during shifts.
• Supports cash handling and end-of-shift reconciliation.
• Maintains clear communication with the Coffee Shop Manager, Coffee Shop Assistant Manager and team members.
• Practices all company safety procedures to ensure a safe environment for team members and customers.
• Supports achievement of sales, margin, labor, and KPI goals established by management.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.
• Provides day-to-day supervision, coaching, and direction to baristas and other assigned team members during scheduled shifts.

Skills

Supervising a small team

Customer service excellence

Multitasking in fast-paced environment

Communication and interpersonal skills

Education

High school diploma or GED

Tools

POS systems

Inventory reporting

Job description

Bosselman, Inc. is seeking a Coffee Shop Shift Lead in Lakeville, MN to oversee daily coffee shop operations and ensure exceptional customer service. You will supervise baristas, support opening/closing, and coach team members to meet quality and safety standards.

The role emphasizes hands-on leadership, teamwork, and maintaining smooth shifts while handling POS, inventory, and cash reconciliation. A strong work ethic and reliable transportation are required.