FOH Guest Service

Common Bond Cafe; Houston (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Common Bond Cafe is seeking a team member to deliver friendly guest service in a fast-paced Houston cafe environment. You will learn the menu, assist with ordering and packing, and help keep the dining area and beverage stations clean and stocked.

Responsibilities include delivering food and drinks promptly, assisting with deliveries, and communicating customer needs to supervisors. A flexible schedule and teamwork are essential to success at this busy location.

Qualifications

• Ability to learn quickly
• Strong interpersonal skills
• Team player and reliable
• Ability to lift up to 50 lbs.

Responsibilities

• Greet customers with a smile and provide clear, friendly service.
• Maintain knowledge of baked goods and menu offerings.
• Take orders, pack items, and ensure accuracy of deliveries to guests.
• Deliver food and beverages promptly to tables or to-go counts.
• Notify supervisor of customer complaints to ensure quick resolution.
• Restock supplies and keep service station clean and organized.
• Ensure clean restrooms and dining area, following sanitation standards.

Job description

The ideal team member is dedicated to their fellow team members and to the guests we serve. We believe that each and every guest experience is important and that each one of our jobs is a piece of providing our guests with a positive experience. Our team members must be able to work in a fast-paced environment, have a knack for problem solving and most importantly be committed to having the highest quality standards.

Essential Duties & Responsibilities

• Greeting customers with a smile and happy demeanor; engage with and understand our customers, including identifying and responding to customer needs through clear and pleasant communication
• Maintain complete knowledge of baked goods and the menu
• Taking orders from guest and packing all retail items and bread orders carefully and efficiently
• Running food and drinks to customers in a timely fashion
• Notifying a direct supervisor if a customer has a complaint
• Constant restocking your station (paper goods, baked goods, milks, bottles drinks, condiment station, etc.)
• Rolling silverware
• Inform management of any foreseeable shortages before items run out.
• Bussing dirty tables and wiping clean with a CLEAN and WET SANI towel
• Sweep floors
• Remove trash from dining room during and after service
• Maintain a clean and sanitary work environment.
• Maintain clean restrooms, check every half hour
• Assist with putting away deliveries
• Assist in maintaining parking lot and patio
• Keep doors and windows clean and free of handprints
• Rotating stock using the FIFO method
• Maintain good attendance and punctuality
• A food handler’s and TABC card where required by local and state health code regulations
• Available to work flexible hours that may include mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products,
• cash handling and store safety and security
• Prepare and package food and beverages to our high-quality standard recipes including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift

There may be additional duties, responsibilities and qualifications for this job.

Required Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build and maintain relationships
• Ability to lift up to 50 lbs.

Common Bond is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and inclusive workplace that all qualified candidates. We believe that enables us to retain the top talent while serving our customers.

Reports to: Supervisor

FLSA Status: Hourly/ Non-exempt

Tips Eligible

In every city, village, and town the “common bond” that everyone shares is the love of good food. It bridges together all ages, cultures, and beliefs. From this idea, Common Bond Bistro & Bakery was opened in May 2014 in the Montrose area of Houston, TX. We now have 11 locations across the city of Houston where the community gathers to dine and bond over good food, extraordinary pastries, and custom cakes.