Coffee Shop Experience Specialist

Kroger; Spring Hill (AL); On-site; USD 15,154,000 - 20,664,000; Full time

Job summary

Kroger is hiring for a Coffee Shop associate in Spring Hill, AL. You will provide exceptional customer service, prepare beverages to recipes, and assist customers with product questions in a fast-paced store setting.

Responsibilities include operating espresso equipment, maintaining product freshness, stocking, and collaborating with team members to meet store goals. Prior experience is a plus; training is provided.

Qualifications

• Excellent customer service skills.
• Any previous comparable experience.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices.
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Use all equipment in coffee shop such as refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer.

Skills

Customer service

Teamwork

Communication

Stress management

Tools

Espresso machine

Blender

Refrigerators

Ovens

Slicer

Scale

Job description

Kroger is hiring for a Coffee Shop associate in Spring Hill, AL. You will provide exceptional customer service, prepare beverages to recipes, and assist customers with product questions in a fast-paced store setting.

Responsibilities include operating espresso equipment, maintaining product freshness, stocking, and collaborating with team members to meet store goals. Prior experience is a plus; training is provided.