Barista & Customer Experience Specialist

Kroger; Dayton (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Alabama is seeking a customer service-oriented role to assist shoppers in-store and in the coffee shop area. The position emphasizes creating a welcoming environment, answering questions, and promoting team collaboration to meet store goals.

Responsibilities include preparing beverages, handling transactions, offering samples, ensuring product freshness, and maintaining proper labeling and stock. Safety and compliance are also priorities.

Qualifications

• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Ability to manage conflict in a respectful manner.
• Honesty and integrity in handling customer and business information.
• Ability to follow directions and seek help when needed.
• Willingness to assist diverse customers such as minors and seniors.

Responsibilities

• Answer questions regarding products sold within the department and store.
• Prepare beverage selections and tender transactions per store standards.
• Offer product samples and inform customers of coffee shop specials.
• Provide fresh products in correct portions to prevent shrink.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by following procedures and reporting unsafe conditions.

Skills

Excellent customer service skills

Teamwork and collaboration

Conflict resolution

Integrity and honesty

Ability to follow directions

Support diverse customers

Job description

Kroger in Alabama is seeking a customer service-oriented role to assist shoppers in-store and in the coffee shop area. The position emphasizes creating a welcoming environment, answering questions, and promoting team collaboration to meet store goals.

Responsibilities include preparing beverages, handling transactions, offering samples, ensuring product freshness, and maintaining proper labeling and stock. Safety and compliance are also priorities.