Coffee Shop Attendant

crestline-external; Blacksburg (VA); On-site; USD 16,531 - 22,041; Part time

Job summary

The Inn at Virginia Tech is seeking a Barista to provide warm, friendly service to Hokies and guests. The role requires early morning shifts and occasional summer hours, with weekend and holiday availability.

Responsibilities include preparing coffee, teas, and beverages, greeting guests, maintaining a clean service area, operating the POS, and delivering 100% guest satisfaction while following safety and sanitation standards.

Qualifications

• Experience in customer service or hospitality preferred.
• Ability to work mornings, weekends, and holidays.
• Food Handlers Certification if applicable.

Responsibilities

• Provide personalized service to all guests.
• Prepare and serve coffee, teas, and beverages.
• Greet guests and ensure 100% satisfaction.
• Set up, maintain, and clean the coffee shop area.
• Operate POS according to standards.
• Monitor safety and sanitation procedures.

Skills

Customer service

Food & beverage knowledge

POS system use

Sanitation and safety

Job description

Do you enjoy the excitement that becomes a routine when serving fellow Hokies and fans? The Inn at Virginia Tech is seeking motivated, engaging individuals to join our restaurant as a Barista. Successful candidates must be available for early morning shifts and summer hours. This could be the perfect opportunity for you!

We have full- and part-time positions available. Full-time positions are eligible for benefits such as:

• Medical, Vision, and Dental Insurance to fit the needs of our employees
• Company Match 401K
• Paid Leave
• Pet Insurance for our furry friends
• Team Member Travel Discounts - We all need to get away sometime
• Great Employee Events and more

Please note: In this position, you will be required to work some weekends, holidays, and Hokie game days.

The Coffee Shop Attendant is responsible for preparing and serving coffee, teas, and other beverages, greeting each guest, and ensuring that guests are 100% satisfied.

Potential Career Paths:

F&B Supervisor – F&B Manager – Director of Food and Beverage-Director of Operations – General Manager - VP of Food & Beverage

Key Duties & Responsibilities:

• Providing personalized service to all guests.
• Understands and abides by all safety protocols.
• Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
• Performs other duties as assigned.
• Maintains positive guest relations at all times.
• Prepare food and beverages such as fresh fruit, coffee, and juices.
• Ability to utilize equipment used for drink and food making as necessary.
• Maintains knowledge of standard recipes (latte, cappuccino, macchiato, specialty drinks).
• Utilizing POS according to standards as necessary.
• Set out and arrange cold food such as rolls, muffins, and cereal for purchase.
• Set up and maintain the coffee shop service area and keep it clean and well presented.
• Maintains safety and sanitation requirements and storage procedures.
• Complete daily inventory of food, beverages, and supplies needed for each day.
• Order and/or purchase all necessary supplies.
• Ensure that all equipment is in working order and clean; rectify any deficiencies and report maintenance problems to the manager.
• Monitor and maintain the quality of all food and beverages and cleanliness of service lines.
• Restock food products and supplies as needed.
• Clear and clean tables as they are vacated throughout the shift.
• Remove trash and clean up spills immediately.
• Return unused food supplies to designated areas and store.
• Complete opening and closing side duties as assigned.
• Listen and respond to guests’ requests and complaints.
• Provide guests with information about local area, including giving directions.
• Report any equipment damages, safety hazards, maintenance problems and personnel problems to the Manager.

Requirements:

• Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
• Certificates & Licenses: Food Handlers Certification (If applicable).