COFFEE KIOSK CASHIER

SANDIA RESORT HOTEL; Albuquerque (NM); On-site; USD 17,000 - 21,000; Full time

Job summary

SANDIA RESORT HOTEL seeks friendly and professional team members to assist guests with retail purchases and beverage preparation while ensuring a clean, safe dining environment. You will handle cash transactions accurately and communicate needs to the restaurant manager.

Daily stand-up meetings and training are part of the role, with emphasis on exceptional guest service. Applicants must be at least 18 years old, have a High School Diploma or GED, and prior cash handling or customer service

Qualifications

• Must be at least 18 years of age.
• High School Diploma, GED certification or equivalent preferred.
• Prior cash handling and customer service experience.

Responsibilities

• Assist customers with retail purchases and preparation of specialized beverages.
• Maintain cleanliness, safety, and standards in dining area.
• Follow cash handling policies for accurate tendering of transactions.
• Communicate product and equipment needs to restaurant manager.
• Attend daily stand-up meetings and complete required training.

Skills

Customer service

Oral and written communication

Interpersonal skills

Basic math

Cash handling

Hygiene

Teamwork

Education

High School Diploma

GED certification

Tools

Cash handling tools

Job description

Position SummaryUnder general supervision, performs activities in support of their assigned venue. This position creates the Sandia Resort & Casino experience for our customers by providing customers with prompt service, and maintaining a clean and comfortable environment.Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.Essential Duties and ResponsibilitiesMaintains a focus on delivering “Far from Ordinary” service to all guests.Assists customers with retail purchases and preparation of specialized beverages.Communicates information to the restaurant manager about products and equipment needs in a timely manner.Participation in daily stand-up meetings to ensure proper communication is understood.Timely completion of computer assisted training as required.Maintains cleanliness, safety, and standards always as well as utilizing sanitary tools such as plastic gloves and tongs when handling food items.Follows Sandia Resort & Casino operational policies and procedures for cash handling to ensure the accurate tendering of all guest transactions.Maintains a clean and organized dining area that is free of debris.Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.Additional ResponsibilitiesBuilds relationships with guests (or community, etc.) based upon respect while maintaining a professional, friendly, and approachable demeanor.Performs additional duties as requested.Key Performance IndicatorsThis position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.Knowledge, Skills, and AbilitiesAbility to deal effectively and professionally with the public using excellent customer service skills.Must have excellent oral and written communication skills.Strong interpersonal skillsAbility to build relationships.Must have basic math skills.Ability to make accurate transactions.Maintains the highest standard of personal hygiene.Ability to work harmoniously and professionally with co-workers and supervisors.Education and ExperienceRequired:Must be at least 18 years of age.Preferred:High School Diploma, GED certification or equivalent.Prior cash handling and customer service experience.Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.License/Certifications/RegistrationsMust successfully complete a New Mexico Food Handlers Course upon hire.Must be able to successfully pass a stringent background investigation.Will require a pre-employment and random drug screening.Physical Requirements/Working ConditionsThe following selected physical activities are required to perform the essential functions of this positionPhysical RequirementDescriptionBalancingMaintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.ClimbingAscending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.CrawlingMoving about on hands and knees or hands and feet.CrouchingBending the body downward and forward by bending leg and spine.FeelingPerceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.Finger DexterityPicking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.GraspingApplying pressure to an object with the fingers and palm.HearingPerceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.KneelingBending legs at knee to come to a rest on knee or knees.LiftingRaising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.PullingUsing upper extremities to exert force to draw, haul, or tug objects in a sustained motion.PushingUsing upper extremities to press against something with steady force to thrust forward, downward, or outward.ReachingExtending hand(s) and arm(s) in any direction.SeeingThe ability to perceive the nature of objects by the eye.WalkingJob requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.SittingParticularly for sustained periods of time.StandingParticularly for sustained periods of time.StoopingBending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.TalkingExpressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.Working Conditions Required:Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.