Coffee Bar Associate

Chumash Enterprises; Santa Ynez (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

Chumash Enterprises in Santa Ynez seeks a Coffee Bar Associate to deliver prompt beverage service and handle retail sales.

You will prepare quality drinks, operate the POS, maintain a clean environment, and assist guests with resort information and promotions. The role requires 21+ years, a food handler card within 30 days, and flexibility for a 24/7 schedule.

Qualifications

• High School Diploma or GED required.
• Food handler card within 30 days of employment.
• Must be 21+ years old.
• Experience in guest service or hospitality preferred.
• Retail/sales experience desirable.
• Basic computer skills (MS Office, e-mail, web).
• Able to work flexible hours in a 24/7 environment including holidays, nights, weekends.
• Must obtain Gaming License from Tribal Gaming Agency.

Responsibilities

• Deliver prompt, friendly guest service and greet/see off guests.
• Sell retail merchandise and operate POS to process purchases.
• Prepare beverages per standard recipes and guest requests.
• Maintain clean, sanitary bar and lounge areas.
• Record sales and handle cash with proper procedures.
• Assist management with inventory and store needs.
• Provide resort information and promote amenities and events.
• Escalate guest concerns to Retail Management.

Skills

Guest service

Cash handling

Retail sales

POS system

Communication

Teamwork

Education

High School Diploma or GED

Tools

POS system

Microsoft Office

Job description

While providing guests prompt service, the Coffee Bar Associate creates quality beverages upon request. Responsible for selling retail merchandise and operates the point-of-sale system to process guests’ purchases. While offering Gracious Hospitality guest service, the Coffee Bar Associate is also responsible in maintaining a clean and comfortable environment.

Overview

While providing guests prompt service, the Coffee Bar Associate creates quality beverages upon request. Responsible for selling retail merchandise and operates the point-of-sale system to process guests’ purchases. While offering Gracious Hospitality guest service, the Coffee Bar Associate is also responsible in maintaining a clean and comfortable environment.

Responsibilities

• Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards.
• Maintains and builds good guest relations.
• Creates hot and cold beverages using established ingredients, measurements, techniques, and standards; adjusts recipe as requested by guests.
• Remains knowledgeable on coffee, retail products, and menu items offered and communicates product knowledge with guests.
• Records all sales, collects money, operates a point-of-sale system, and follows all cash handling procedures.
• Fulfills end of shift cashier closing duties such as closing side work, cash bank settlements to Cage/Vault, point-of-sale system card re-sets, and organizing receipts, comps, or other necessary payment verifications for Revenue Audit collection.
• Communicates with management on inventory levels and needs.
• Maintains coffee bar and lounge areas in a neat and sanitary manner and disposes of trash.
• Cleans and sanitizes work areas, equipment, and utensils as needed and according to procedures.
• Always maintains a safe and sanitary work environment by following established guidelines and regulations.
• Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service.
• Ensures that guest suggestions, concerns, and complaints are referred promptly and professionally to Retail Management.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Must obtain food handler card within 30 days of employment.
• Must be 21 years of age or older.
• Prior experience in guest service preferably in hospitality or food & beverage industry.
• Experience in retail operations and sales highly desirable.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
• Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
• Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Location

3400 Highway 246

Minimum Pay Rate

$18.50 per hour

Maximum Pay Rate

$20.86 per hour