Coffee Bar Associate

iCIMS, Inc.; Northern (KY); Hybrid; USD 25,000 - 29,000; Full time

Job summary

One.Team.Chumash is seeking a Coffee Bar Associate to provide prompt guest service while crafting quality beverages and processing sales at the point-of-sale. The role includes maintaining a clean, sanitary coffee bar and lounge area and offering resort information to guests.

Responsibilities include accurate cash handling, inventory awareness, and adhering to safety guidelines. Flexibility for 24/7 shifts and compliance with gaming licensing are required.

Qualifications

• High School Diploma or GED required.
• Must obtain food handler card within 30 days.
• Must be 21 years of age or older.
• Gaming License from Tribal Gaming Agency required.

Responsibilities

• Delivers prompt, friendly, professional guest service.
• Operates POS system and processes purchases.
• Prepares beverages and maintains coffee bar and lounge areas.
• Maintains knowledge of coffee, retail items, and menu offerings.
• Keeps work areas clean and sanitary according to procedures.

Skills

Guest service

Retail operations

Cash handling

Oral communication

Written communication

Education

High School Diploma or GED Certificate

Tools

POS system

Microsoft applications

Job description

Overview

While providing guests prompt service, the Coffee Bar Associate creates quality beverages upon request. Responsible for selling retail merchandise and operates the point-of-sale system to process guests’ purchases. While offering Gracious Hospitality guest service, the Coffee Bar Associate is also responsible in maintaining a clean and comfortable environment.

Responsibilities

• Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards.
• Maintains and builds good guest relations.
• Creates hot and cold beverages using established ingredients, measurements, techniques, and standards; adjusts recipe as requested by guests.
• Remains knowledgeable on coffee, retail products, and menu items offered and communicates product knowledge with guests.
• Records all sales, collects money, operates a point-of-sale system, and follows all cash handling procedures.
• Fulfills end of shift cashier closing duties such as closing side work, cash bank settlements to Cage/Vault, point-of-sale system card re-sets, and organizing receipts, comps, or other necessary payment verifications for Revenue Audit collection.
• Communicates with management on inventory levels and needs.
• Maintains coffee bar and lounge areas in a neat and sanitary manner and disposes of trash.
• Cleans and sanitizes work areas, equipment, and utensils as needed and according to procedures.
• Always maintains a safe and sanitary work environment by following established guidelines and regulations.
• Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service.
• Ensures that guest suggestions, concerns, and complaints are referred promptly and professionally to Retail Management.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Must obtain food handler card within 30 days of employment.
• Must be 21 years of age or older.
• Prior experience in guest service preferably in hospitality or food & beverage industry.
• Experience in retail operations and sales highly desirable.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
• Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
• Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Location

3400 Highway 246

Minimum Pay Rate

$18.50 per hour

Maximum Pay Rate

$20.86 per hour