Coffee Bar Associate

iCIMS, Inc.; Santa Ynez (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Santa Ynez Band of Chumash Indians is seeking a Coffee Bar Associate to deliver prompt, courteous service and operate the POS system for guest purchases. You will craft beverages, maintain a clean bar, and communicate product knowledge to guests.

The role requires a High School Diploma or GED, a food handler card within 30 days, and availability for a 24/7 hospitality environment. Prior guest-service experience is preferred.

Qualifications

• High School Diploma or GED is required.
• Must obtain a food handler card within 30 days of employment.
• Must be 21 years of age or older.

Responsibilities

• Deliver prompt, friendly guest service and operate the point-of-sale system.
• Maintain a clean, sanitary coffee bar and lounge area.
• Prepare hot and cold beverages following standard recipes.

Skills

Guest service

Retail operations

Communication

Teamwork

Flexibility

Microsoft Office

Education

High School Diploma or GED

Food handler card

Tools

Point-of-sale system

Basic computer proficiency

Job description

Overview

While providing guests prompt service, the Coffee Bar Associate creates quality beverages upon request. Responsible for selling retail merchandise and operates the point-of-sale system to process guests’ purchases. While offering Gracious Hospitality guest service, the Coffee Bar Associate is also responsible in maintaining a clean and comfortable environment.

Responsibilities

• Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards.
• Maintains and builds good guest relations.
• Creates hot and cold beverages using established ingredients, measurements, techniques, and standards; adjusts recipe as requested by guests.
• Remains knowledgeable on coffee, retail products, and menu items offered and communicates product knowledge with guests.
• Records all sales, collects money, operates a point-of-sale system, and follows all cash handling procedures.
• Fulfills end of shift cashier closing duties such as closing side work, cash bank settlements to Cage/Vault, point-of-sale system card re-sets, and organizing receipts, comps, or other necessary payment verifications for Revenue Audit collection.
• Communicates with management on inventory levels and needs.
• Maintains coffee bar and lounge areas in a neat and sanitary manner and disposes of trash.
• Cleans and sanitizes work areas, equipment, and utensils as needed and according to procedures.
• Always maintains a safe and sanitary work environment by following established guidelines and regulations.
• Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service.
• Ensures that guest suggestions, concerns, and complaints are referred promptly and professionally to Retail Management.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Must obtain food handler card within 30 days of employment.
• Must be 21 years of age or older.
• Prior experience in guest service preferably in hospitality or food & beverage industry.
• Experience in retail operations and sales highly desirable.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
• Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
• Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Location

3400 Highway 246

Minimum Pay Rate

$18.50 per hour

Maximum Pay Rate

$20.86 per hour