Codes Specialist - Trades - MABCD

RiseMe; Wichita (KS); On-site; USD 33,000 - 45,000; Full time

Job summary

Metropolitan Area Building and Construction Department in Wichita, KS is seeking a Trade Permit Specialist. You will issue residential and commercial permits for Electrical, Plumbing, and Mechanical work, processing in-person and web submissions and ensuring compliance with adopted codes.

Strong clerical and customer-service skills, plus proficiency with Word, Excel, and Outlook, are required. ICC credentials and bilingual abilities are preferred and encouraged.

Qualifications

• High School diploma or GED required.
• Two years clerical and customer service experience.
• Proficient with MS Word, Excel, and Outlook.
• Good attention to detail and ability to discern input requirements from data.
• Associates degree or some college or trade courses preferred.
• Three years clerical and customer service experience with three years construction experience preferred.
• ICC certificates in Building, Plans Examiner, Residential Inspector, etc. preferred.
• Bilingual abilities welcome.

Responsibilities

• Issuance of Electrical, Plumbing and Mechanical permits for Wichita and Sedgwick County.
• Face-to-face permit processing and web-based submissions.
• Collect fees using cashiering best practices.
• Train contractors on portal and IVR usage.
• Respond to customer inquiries by phone, email, or in person.
• Collaborate with internal/external departments to resolve issues.

Skills

Detail oriented

Customer service

Communication

Bilingual

Education

High School diploma or GED

Associates degree or some college

Tools

MS Word

MS Excel

Outlook

Job description

Department: Metropolitan Area Buildling and Construction Department

Job ID: Trade Permit Specialist

Pay: $18.79/hour or $39,083/annually

Work Schedule: 8:00 am - 5:00 pm

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits.

Issuance of Electrical, Plumbing and Mechanical permits applied for in person and through the Web. Must have a working knowledge of the Electrical, Plumbing and Mechanical adopted codes. Computer detail entry along with scanning and attaching support documentation into the provided software. Navigating GIS to establish the jurisdictional location of property and eligibility to apply for a permit. Will handle money. Phone answering and problem solving required.

Face-to-face customer permit processing and processes permit submissions from the web

• Issues Residential and Commercial permit(s) for: Electrical, Plumbing, and Mechanical for the City of Wichita and Unincorporated Sedgwick County.
• Vets application and verify completeness prior to issuance.
• Collects fees using cashiering best practices provided by department policies.

Analyzes customer issues and presents solutions that fit MABCD accepted procedures

• Trains contractors on how to use portal and IVR.
• Researches requests for timely and accurate responses to customers, public and other governmental agencies.
• Collaborates with internal and external departments for MABCD processes and information resolution/flow.
• Works on special projects as assigned.

Responds to customer inquiries accurately by phone, email, FAX or in person

• Handles and documents inquiries and complaints.
• Uses proper etiquette including verifying customer hand-off and giving customer accurate information.

Minimum Qualifications: High School diploma or GED required. Two years clerical and customer service experience and must be proficient with Microsoft Word, Excel, and Outlook. Good with details and ability to discern input requirements from submitted data.

Preferred Qualifications: Associates Degree or some college or trade courses. Three years clerical and customer service experience with three years of construction experience and must be proficient with Microsoft Word, Excel, and Outlook. Good with details and ability to discern input requirements from submitted data. ICC certificate(s) in Building, Plans Examiner, Residential Inspector, etc. Bilingual.

Applicants have rights under Federal Employment Laws.