Codes Specialist - Trades - MABCD

Sedgwick County; Wichita (KS); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement plans

Professional development

Job summary

Sedgwick County is seeking a qualified individual for the Metropolitan Area Building and Construction Department in Wichita, KS. The role involves issuing electrical, plumbing, and mechanical permits, handling payments, and providing frontline customer support.

Minimum qualifications include a high school diploma or GED with clerical and customer service experience; proficiency in Word, Excel, and Outlook. Preferred candidates have an associate’s degree or college coursework, construction

Qualifications

• High School diploma or GED required.
• Associates degree or some college preferred.
• Three years clerical and customer service experience and construction experience preferred.
• ICC certificate(s) in Building, Plans Examiner, Residential Inspector, etc. preferred; bilingual would be a plus.

Responsibilities

• Issues Residential and Commercial permits for Electrical, Plumbing, and Mechanical for Wichita and Sedgwick County.
• Vets applications and verifies completeness prior to issuance.
• Collects fees using cashiering best practices.
• Trains contractors on how to use portal and IVR.
• Researches requests for timely and accurate responses to customers, public and other agencies.
• Collaborates with internal and external departments for processes and information resolution/flow.
• Responds to customer inquiries by phone, email, FAX or in person; handles inquiries and complaints.

Skills

Clerical experience

Customer service experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Bilingual

Education

High School diploma or GED

Associates Degree or some college

Trade courses

ICC certificates (Building/Plans Examiner/Residential Inspector)

Job description

Department: Metropolitan Area Buildling and Construction Department

Pay: $18.79/hour or $39,083/annually

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits .

Issuance of Electrical, Plumbing and Mechanical permits applied for in person and through the Web. Must have a working knowledge of the Electrical, Plumbing and Mechanical adopted codes. Computer detail entry along with scanning and attaching support documentation into the provided software. Navigating GIS to establish the jurisdictional location of property and eligibility to apply for a permit. Will handle money. Phone answering and problem solving required.

Face-to-face customer permit processing and processes permit submissions from the web

• Issues Residential and Commercial permit(s) for: Electrical, Plumbing, and Mechanical for the City of Wichita and Unincorporated Sedgwick County.
• Vets application and verify completeness prior to issuance.
• Collects fees using cashiering best practices provided by department policies.

Analyzes customer issues and presents solutions that fit MABCD accepted procedures

• Trains contractors on how to use portal and IVR.
• Researches requests for timely and accurate responses to customers, public and other governmental agencies.
• Collaborates with internal and external departments for MABCD processes and information resolution/flow.
• Works on special projects as assigned.

Responds to customer inquiries accurately by phone, email, FAX or in person

• Handles and documents inquiries and complaints.
• Uses proper etiquette including verifying customer hand-off and giving customer accurate information.

Minimum Qualifications: High School diploma or GED required. Two years clerical and customer service experience and must be proficient with Microsoft Word, Excel, and Outlook. Good with details and ability to discern input requirements from submitted data.

Preferred Qualifications: Associates Degree or some college or trade courses. Three years clerical and customer service experience with three years of construction experience and must be proficient with Microsoft Word, Excel, and Outlook. Good with details and ability to discern input requirements from submitted data. ICC certificate(s) in Building, Plans Examiner, Residential Inspector, etc. Bilingual.