Code Enforcement Admin Associate - Part Time

Garland; Garland (TX); On-site; USD 25,000 - 30,000; Part time

Job summary

The City of Garland is seeking a part-time Admin II to serve as the primary point of contact for residents regarding code compliance issues. You will manage inbound calls, online submissions, and digital communications related to code violations identified by Code Officers, documenting concerns and guiding the public.

You will coordinate with enforcement officers and internal departments to support timely resolution, provide status updates, de-escalate difficult conversations, and maintain

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service, call center, or public-facing experience preferred.
• Experience with code enforcement, permitting, inspections, or municipal operations is a plus.

Responsibilities

• Receive and manage inbound calls related to code violations (e.g., property maintenance, nuisance issues, signage).
• Monitor and respond to online service requests, emails, and citizen-reported concerns submitted through digital platforms.
• Document all customer interactions and service requests in CRM systems.
• Explain code violations, processes, timelines, and compliance requirements to residents and property owners.
• Coordinate with Code Enforcement Officers and internal/external partners to support resolution of violations.

Skills

Customer service

Communication skills

De-escalation

CRM systems

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

CRM software

Job description

The City of Garland is seeking a part-time Admin II to serve as the primary point of contact for residents regarding code compliance issues. You will manage inbound calls, online submissions, and digital communications related to code violations identified by Code Officers, documenting concerns and guiding the public.

You will coordinate with enforcement officers and internal departments to support timely resolution, provide status updates, de-escalate difficult conversations, and maintain