Coconut Grove #18 Host

Flanigan's Enterprises; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance — Medical & Dental

401K Plan

Shift meals at 50% off

Job summary

Flanigan’s Enterprises in Miami, FL seeks a friendly host/hostess to greet guests, manage waiting lists, and guide diners to tables with a warm, smile-driven experience.

You’ll be the first and last touchpoints, handle inquiries, maintain the lobby, answer calls, and coordinate with the manager to ensure swift seating and a cheerful exit.

The role emphasizes hospitality, physical endurance, and a commitment to safety through Florida Vendor and food safety certifications.

Qualifications

• Ability to speak, read and write English.
• Complete and pass Florida Responsible Vendor program.
• Complete and pass food safety certification program.

Responsibilities

• Greets guests with a friendly, welcoming demeanor and guides them to tables.
• Manages wait list and seating flow efficiently.
• Responds to guest inquiries and directs to the appropriate staff member.
• Keeps foyer and host/hostess area clean and organized; restocks menus.
• Answers phone promptly and conveys questions to the Manager on duty.
• Concludes guest visits with a warm, friendly farewell and gratitude.
• Assists with opening/closing duties and side work as assigned.

Skills

English proficiency

Education

Florida Responsible Vendor program

Food safety certification

Job description

Overview

You’re the first smiling face our guests see every time they enter a Flanigan’s, and likely the last as they go on their merry way. You set the tone for the entire experience, greeting all of our friends and family in a warm and welcoming way. You help usher guests to their tables, manage the flow of seating, field inquiries, and greet people on the way out, just as nicely as on the way in. We’re always looking for the most friendly, hospitable people to join the team.

Responsibilities

• Displays and maintains a cheerful and courteous temperament, as well as displays a neat and clean professional image
• Greets guests with Flanigan’s “Smile Talk”
• Engages guests in Flanigan’s “Smile Talk” while escorting them to table in a timely manner
• Efficiently manages the Wait List for seating
• Communicates guest’s questions or concerns to Manager on duty
• Keeps foyer, host/hostess station, wait area clean and free of debris, restocks and cleans menus
• Restock and maintain restroom cleanliness for guest
• Answers telephone within 4 rings, and answers guests’ questions, and/or directs guests to proper staff member
• Conclude guests’ visit with Flanigan’s “Smile Talk”
• Perform shift changes, opening/closing duties, assigned sidework

Qualifications

• Can reach, bend, stoop frequently
• Able to lift up to 50 lbs.
• Ability to speak, read and write English
• Complete and pass Florida Responsible Vendor program, in compliance with Flanigan’s and Florida statutes
• Complete and pass food safety certification program, in compliance with Flanigan’s and Florida statutes

Benefits

• Five (5) Day Work Week
• Paid Vacation: One Week after Year One, Two Weeks after Two Years, and Three Weeks after Ten Years
• Health Insurance — Medical & Dental Programs Available
• 401K Plan — Immediate Eligibility. Must be 21 or Over to Enroll
• Shift Meals at 50% Off