Cocktail Server, Zouk

Resorts World Las Vegas; Nevada (IA); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Resorts World Las Vegas is seeking a Model Cocktail Server to provide beverage service at our high-energy bars, lounges and pool areas. You will greet guests, take and deliver drink orders, and engage in promotional activities to drive guest experiences.

The role requires at least 1 year of customer service, a minimum age of 21, and the ability to work nights, weekends, and holidays. Knowledge of spirits and presentation is preferred; licensing will be provided as needed.

Qualifications

• Must be at least 21 years old.
• At least 1 year of customer service experience.
• Ability to work varied shifts, including nights, weekends and holidays.
• Excellent English communication skills.
• Polished appearance and demeanor.
• Ability to obtain and maintain position-related licenses and certifications.

Responsibilities

• Greet, serve, interact and entertain guests courteously and promptly.
• Respond to guest beverage inquiries and resolve concerns politely.
• Anticipate guest needs and inform about venues, menus, pricing and directions.
• Deliver beverages promptly to tables and work areas.
• Comply with safety and liquor laws and company policies.
• Participate in promotional events and marketing campaigns.
• Develop promotional plans to increase business levels and sales.
• Maintain social platforms as directed by management; post events and communications.
• Assist with guest list submission and building personal clientele.

Skills

Varied shifts ability

English communication

Polished appearance

Customer service skills

Licensing comprehension

Tools

POS system Micros/UrVenue

Job description

SUMMARY STATEMENT

Model Cocktail Server, Zouk is responsible for beverage service of all VIP tables and seating areas in a high-volume restaurant, bar, lounge or pool.

PRIMARY JOB DUTIES

• Includes but is not limited to: Greet, serve, interact and entertain guests courteously and in a timely manner with an upbeat attitude.
• Respond to guest inquiries and requests, concerns and complaints regarding beverages and correct and resolve in a courteous and respectful manner.
• Anticipate guest needs and inform guest about venues, menus, specials, pricing and directions.
• Strong knowledge of portion control and product identification.
• Knowledgeable about our food, beverages and other company functions and services.
• Recognize and cultivate regular guests and repeat business.
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift.
• Organize and prioritize service per appropriate service sequence.
• Prompt delivery of all beverages to appropriate tables and assigned work area(s).
• Comply with all safety and health department procedures and all state and federal liquor laws.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and performs model/presenter tasks.
• Assist in the development of promotional plans in order to increase business levels and sales.
• Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue.
• Participate and appear in marketing, publicity or media materials.
• Maintain social platforms as indicated by management; post events, communications and participate in marketing campaigns via social media.
• Ability to submit guest to the venues guest list, table reservations and focus on the development of personal clientele list.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

QUALIFICATIONS

• Includes but is not limited to: Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

PREFERRED

• Working knowledge of POS system (ex: Micros, UrVenue, etc.).
• Employ with safe alcohol service, sanitation and safety protocol.
• Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.
• Previous experience working in a dayclub and or nightclub.
• Previous experience modeling and beverage presentation.
• Previous experience working in a large, luxury resort setting.

MINIMUM EDUCATION AND EXPERIENCE

• At least 21 years of age.
• At least one year of customer service experience.

CERTIFICATES, LICENSES, REGULATIONS

• Proof of eligibility to work in the United States.
• Position required licenses: Food Handler Card Alcohol Awareness Card Nevada Gaming Registration

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 15 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

TEAM CULTURE

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

Everyone is an Ambassador-No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

Everyone works in Safety-If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

Everyone works in Security-If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

Everyone works in EVS-If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

Everyone works in Guest Experience-If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

ABOUT OUR RESORT

Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us.

EEO STATEMENT

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.