Cocktail Server - Highlight Room New York

Tao Group; New York, Northern (NY, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Employer Match

Life and Disability Insurance

Employee Discounts

TAO Marketplace

Time off

Job summary

Tao Group Hospitality in New York is seeking a hospitality professional to actively take orders and deliver a full beverage/food service experience. You will engage guests with menu knowledge, upsell offerings, and ensure a polished lounge/bar experience in a fast-paced setting.

Prior hospitality exposure, especially in cocktail/server roles, is preferred. The role requires teamwork, adherence to health standards, and a willingness to work evenings, weekends, and holidays in a high-volume venue.

Qualifications

• Previous hospitality experience preferred.
• Experience as a cocktail server or floor server preferred.
• High-volume restaurant/nightclub/lounge experience helpful.

Responsibilities

• Anticipate and accommodate guests' needs.
• Provide professional beverage and food service.
• Present menus and answer questions; upsell specials.
• Enter orders accurately into the POS system.
• Ensure timely delivery of food and beverages to guests.
• Maintain cleanliness of assigned stations and venue.
• Follow health, safety, and alcohol service procedures.
• Collaborate with team and management as needed.

Skills

Guest service

Communication

Multitasking

Food and beverage knowledge

Team player

POS entry

Tools

POS system

Job description

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• TAO Marketplace
• Employee Discounts
• Time off and much more!

POSITION SUMMARY:

Actively takes orders, conducts full and complete beverage/food service, and monitors guests’ lounge/bar experience. Interacts with the lounge/bar guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate all needs of the guests
• Provides professional and exceptional service
• Presents menus, answers questions, and makes suggestions for all beverage and food items
• Inform guests of all food and beverage specials, with prices
• Required to solicit any allergy or dietary restrictions from each guest
• Accurately enters all orders into the POS system
• Ensures the delivery of all food and beverage to the guests
• Maintain general cleanliness of assigned stations and the entire venue
• Reports all breakage, and damage of equipment or furniture immediately to management
• Follow supervisor’s instructions, communicate with and support co-workers, and be a team player
• Possesses in-depth knowledge of all food and beverage menus and the company
• Serves all beverages in accordance with all state regulations and alcohol awareness training standards
• Follows all company procedures when providing bottle service
• Follows proper cash/payment card procedures
• Complies with Department of Health and company sanitation standards
• Accurately completes all end-of-shift financial procedures
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs
• Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures all lounge furniture is clean and free of debris
• Sets tables with proper settings
• Stocks side-stations with prescribed supplies
• Completes opening duties as assigned or directed.
• Completes closing duties as assigned or directed.
• Attends and participates in daily pre-service meetings
• Attends and participates in any training sessions or departmental meetings
• Learn by listening, observing other team members, and sharing knowledge while leading by example
• Portrays a positive and professional attitude
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
• Works as part of a team and provides help and support to all team members
• Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue cocktail server training

EDUCATION/WORKING KNOWLEDGE:

• Previous hospitality experience preferred
• Previous cocktail server or floor server experience preferred
• Experience in a high-volume restaurant/nightclub/lounge

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment