Head Host

The Press Club Grill; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Employee Match

Life and Disability Insurance Plans

Ancillary Insurance Plans

Employee Assistance Program

Fertility & Family Forming Support and

Pet Insurance

TAO Marketplace

Employee Discounts

Time off and much more!

Job summary

Tao Group Hospitality is seeking a Lead Host in a fast-paced New York venue to lead the front desk, coordinate guest arrivals, and communicate seating preferences to the Maître D’. You will greet guests, manage reservations, and ensure smooth flow between the podium and dining room while upholding peak performance standards.

Ideal candidates have prior host or hospitality experience in high-volume settings, with the ability to work extended hours and maintain a polished, professional appearance

Qualifications

• Previous host experience preferred.
• Previous hospitality experience.
• Experience in a high-volume restaurant/nightclub/lounge.

Responsibilities

• Lead and support the host team to maintain service standards.
• Oversee podium operations and coordinate guest arrivals with the Maître D’ upstairs.
• Handle phone and reservation communications and coordinate between podium and dining room.

Skills

Host experience

Hospitality experience

High-volume environment

Job description

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage


• 401(k) Retirement Program with Employer Match


• Life and Disability Insurance Plans


• Ancillary Insurance Plans


• Employee Assistance Program


• Fertility & Family Forming Support and Resources


• Pet Insurance


• TAO Marketplace


• Employee Discounts


• Time off and much more!

The Lead Host is responsible for leading and supporting the host team in maintaining Peak’s service standards. This role oversees the Level 5 podium operations, ensuring smooth coordination of guest arrivals and communication with the Maître D’ upstairs. The Lead Host manages the flow of guests, handles phone and reservation communications, and ensures seamless coordination between the podium and dining room. Stepping in as acting Maître D’ when needed. Greets guests and guides to appropriate table as directed by the Maitre’D. Communicates guests seating preference or any guest issues to the Maitre’D or Management. Interacts with the restaurant guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipates and accommodates the needs of the guest


• Maintains the general cleanliness and orderliness of the entrance area


• Complies with Department of Health and company sanitation standards


• Actively takes and processes reservations for guests


• Perform regular restroom checks to ensure supplies are replenished and areas remain clean


• Assists with incoming calls and answering questions from guests


• Responsible for checking guests’ coats and other belongings (where applicable)


• Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management, including:


• Ensures that all appropriate menus are printed and ready for service


• Responsible for making sure all menu books are organized with current menus


• Collects menus throughout the venue during shift


• Completes opening duties as assigned or directed


• Completes closing duties as assigned or directed


• Reports all breakage, and damage of equipment or furniture immediately to management


• Attends and participates in daily pre-service meetings


• Participates in any training sessions or departmental meetings


• Learn by listening, observing other team members, and sharing knowledge while leading by example


• Portrays a positive and professional attitude


• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments


• Works as part of a team and provides help and support to all fellow team members


• Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue host person training

EDUCATION/WORKING KNOWLEDGE:

• Previous host experience preferred


• Previous hospitality experience


• Experience in a high-volume restaurant/nightclub/lounge

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate


• Must have good positive energy throughout the day


• Must be able to print legibly for Team Members, management, and guests to read


• Must be able to stand for extended periods of time


• Must be able to move quickly


• Must be able to push and lift up to 75 lbs. with or without assistance


• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume


• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required


• Exposure to cleaning materials
  
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required


• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment


• Maintain a professional, neat, and well-groomed appearance adhering to Company standards


• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner


• Ability to maintain confidentiality


• Ability to handle a fast-paced, busy, and somewhat stressful environment