Cocktail Server - Fast-Paced Lounge, Great Tips

Angel of the Winds Casino Resort; Arlington (WA); On-site; USD 19,000 - 28,000; Full time

Job summary

Angel of the Winds Casino Resort in Arlington, WA is hiring a cocktail/server who will take and fulfill drink orders, handle cash, and ensure guest satisfaction in a fast-paced lounge setting.

Ideal candidates have strong guest service, clear verbal and written communication, and the ability to multitask while maintaining professional relationships with guests and staff. This role requires availability for nights, weekends, and holidays.

Qualifications

• Exceptional guest service skills required. Must be at least 18 years of age.
• Six months to a year related work experience and/or training; or equivalent combination of education and experience.
• Prior experience as a cocktail server preferred.
• Prior experience working in a lounge, bar or tavern environment desired.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.

Responsibilities

• Takes guests alcoholic and non-alcoholic beverage orders, collects money and returns change to guests in an accurate and timely manner.
• Serves and refills non-alcoholic beverages to guests.
• Communicates menu offerings to guests as applicable.
• Provides service of alcohol within the guidelines set forth by the MAST training program.
• Operates, balances, and reconciles cash till and Point of Sales (POS) system as trained.
• Ensures all work stations are stocked, neat, clean and sanitary.
• Attends mandatory department meetings and trainings.
• Ability to work full service in high paced Lounge environment serving both food and drinks.
• Completes all side work in a timely and satisfactory manner.
• Obtains and restocks supplies as needed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Skills

Guest service

Verbal communication

Written communication

Customer service

Multi-tasking

Job description

Angel of the Winds Casino Resort in Arlington, WA is hiring a cocktail/server who will take and fulfill drink orders, handle cash, and ensure guest satisfaction in a fast-paced lounge setting.

Ideal candidates have strong guest service, clear verbal and written communication, and the ability to multitask while maintaining professional relationships with guests and staff. This role requires availability for nights, weekends, and holidays.