Cocktail Server - Bacchus Bar - Full Time

Kimpton Hotels & Restaurants; Portland (OR); On-site; USD 30,000 - 45,000; Full time

Job summary

Kimpton Hotels & Restaurants in Portland, Oregon is seeking a dedicated customer service professional to provide guests with quality service and food knowledge. You will be responsible for greeting guests, serving food and beverages, and ensuring an outstanding customer experience.

The ideal candidate will have at least 1 year of experience in a similar role, possess excellent wine and spirits knowledge, and be able to manage multiple priorities in a dynamic environment. A flexible schedule is required, including evenings and weekends.

Qualifications

• 1 year of previous experience in a similar or supportive role is preferred.
• Highly motivated and have excellent interpersonal communication skills.
• Ability to learn, retain, and present product, menu, and allergy information.

Responsibilities

• Greet and welcome guests and promptly serve them food and beverages.
• Ensure that guests have an outstanding experience and address complaints.
• Maintain cleanliness of tables, countertops, and work areas.

Skills

Customer service

Wine and spirits knowledge

Interpersonal communication

Math skills

Ability to manage multiple priorities

Education

Food Handler and Alcohol Awareness Certifications

Job description

What You’ll Do

Provide guests with quality customer service by demonstrating excellent food (if applicable) and beverage knowledge. Serve guests during their visit, and assist in the preparation of beverage service, all while providing outstanding service to our guests along the way. Act as an advocate for the bar/restaurant, be a creator of personally engaging experiences, and develop relationships with guests that will compel them to return.

Responsibilities

• Greet and welcome guests and promptly serve them food and beverages, receive and process orders in the POS system in a timely and accurate manner.
• Ensure that guests have an outstanding experience and look immediately into any complaints.
• Maintain cleanliness of tables, countertops, and work areas.
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Prepare drink condiments when necessary.
• Assist with seating guests and help with answering phones as business demands.
• Perform all other sidework.
• Wear multiple hats as required, taking on responsibilities outside of this job description at times.

What You Bring

• 1 year of previous experience in a similar or supportive role is preferred.
• Highly motivated, take initiative, and have excellent interpersonal communication skills.
• Excellent wine and spirits knowledge.
• Ability to manage multiple priorities in a dynamic environment.
• Ability to learn, retain, and present product, menu, and allergy information to guests.
• Basic math skills, able to calculate the correct bill amount and use proper credit card and cash handling skills.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

EEO Statement

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.