Cocktail Server

The Global Ambassador Hotel; Phoenix (AZ); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision benefits

Paid time off

Job summary

The Global Ambassador in Phoenix invites you to join a luxury hotel team focused on exceptional guest service and high-volume dining. You’ll greet guests, take orders, and coordinate with kitchen and bar to ensure smooth service in a fast-paced environment.

We value a great personality, teamwork, and a proactive approach to guest satisfaction. Strong communication and reliability are essential for delivering memorable dining experiences at our acclaimed property.

Qualifications

• Minimum 2+ years of high-volume restaurant serving experience and solid dining room service knowledge.
• Ability to speak, read, write, and understand the primary language used in the workplace.
• Strong desire to serve guests, friendly personality, and team-oriented attitude.

Responsibilities

• Welcome and greet guests, ensure they feel cared for and comfortable.
• Take orders, enter them in the POS system, and relay to kitchen and bar.
• Inform guests about specials and menu changes, and make genuine recommendations.
• Deliver food and beverages promptly, maintain clean service areas, and assist teammates as needed.
• Handle payments, present checks, and ensure guest satisfaction throughout the dining experience.

Skills

Guest service

Teamwork

Communication

Flexible

Tools

POS system

Job description

Savor your go-to handcrafted cocktail or discover a new favorite in the plush surrounds of the Lobby Bar, an intimate yet lively scene where the vibe is always on point. With sophisticated music featuring jazz trios and artist-in-residence nights every weekend, you’ll feel the palpable sense that this is the place to be at our luxury Phoenix hotel.

Why The Global Ambassador

• Competitive compensation

• Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
• Paid time off eligibility for those working 32+ hours per week

• A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives

Who We Are

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world‑class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

What You’ll Do

• Know and follow all TGA policies & procedures
• Welcome and greet guests
• Make all guests feel comfortable and let them know you’re there to personally take care of them
• Know regular guests by name, their preferences and their needs
• Inform guests of specials and menu changes
• Make recommendations you genuinely feel your guests will enjoy
• Answer questions about our food, beverages, and other restaurant functions and services

• Take food and beverage orders from guests and enter orders in our point-of-sale system which relays orders to the kitchen and bar
• Know and follow laws for serving alcohol
• Deliver food and beverages from kitchen and bar to guests in a timely manner
• Perform side work at the start and end of each shift as required by service station assignment
• Own your station and maintain clean service areas – make it a place where you would like to eat

• Ensure a neat and clean station – check table-tops, polish silverware, water glasses, and wineglasses, wipe bases, check floor, wipe windowsills, chairs, windows (smudge‑free), check salt & pepper, candles and flowers
• Monitor and observe guests dining experience
• Ensure guests are satisfied with the food and service
• Respond promptly and courteously to any requests
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)

• Be ready and willing to assist fellow servers as situations arise
• Be ready and willing to assist back servers with clearing and resetting tables
• Thank guests for their visit and invite them to return
• Participate in proactive communication to help avoid and solve operational, HR, and financial issues
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Qualifications

• Minimum of 2+ years like volume restaurant serving experience with a basic knowledge of dining room service procedures
• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Must have a great personality, desire to serve guests, and enjoy working as part of a team

• Must be able to work in a standing position for long periods of time (up to 8 hours)
• Must be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds
• Must maintain a neat, clean and well‑groomed appearance per TGA standards
• Must follow safety procedures closely
• Must be able to work on holidays and/or weekends

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

We use eVerify to confirm U.S. Employment eligibility.