Cocktail Server

Paycom - ATS; Norman (OK); On-site; USD 17,000 - 25,000; Full time

Job summary

Absentee Shawnee Tribe of Oklahoma is seeking a Cocktail Server (non-gaming) to provide exceptional guest service, take and serve beverage orders, and handle transactions on the casino floor. You must verify legal age, follow ABLE laws, and maintain compliance with health and internal policies.

The role requires standing for long periods, ability to work nights/weekends/holidays, and the ability to lift up to 50 pounds. A uniform is required, and tribal preference applies.

Qualifications

• High school diploma or GED required.
• Must be 21 years of age or older.
• Ability to pass drug screen and background check; obtain key gaming license.
• Able to obtain and hold a liquor license.

Responsibilities

• Take and deliver drink orders for alcoholic and non-alcoholic beverages.
• Verify legal drinking age with valid identification.
• Provide excellent customer service on the casino floor.
• Maintain cleanliness and safety; ensure proper portion control and alcohol service compliance.
• Assist bartenders and keep bar area clean; operate registers and card machines.

Skills

Customer service

Communication

Multitasking

Teamwork

Mathematics

Education

High school diploma/GED

Tools

Cash registers

Credit card machines

Job description

The Cocktail Server (non-gaming) will provide excellent service to all guests while taking and serving beverage orders and handle all financial transactions accurately. The Cocktail Server (non-gaming) must verify that all guests requesting alcoholic beverages are of legal age by checking proper identification at all times. The Cocktail server (non-gaming) will be required at all times to follow proper policies and procedures for serving alcoholic drinks in accordance with all state and federal regulations pertaining to the distribution of alcohol. This position must have exceptional customer service skills and professional demeanor towards both guests and co-workers. The cocktail server will work hours appropriate to meet the needs of the business, which may include nights, weekends, holidays and special eventsEssential Job Functions:Ensure safety and cleanliness at all times.Must provide a high level of customer service to all guests.Make good and proper decisions that reflect positively on you and the casino. Wait on guests throughout the casino floor.Take and deliver drink orders, alcoholic and non-alcoholic.Assist bartenders when needed.Assist in keeping bar area clean and chairs pushed in.Assist in keeping table tops wiped down and cleaned.Ensure proper portion control.Ensure proper and legal serving of alcoholic drinks.Ability to handle fast paced areas.Must be able to stand for long periods of time and walk the casino floor as needed.Must be able to identify intoxicated patrons.Must abide by responsible serving and ABLE laws.Must maintain compliance with health/ABLE/internal Policy and procedures at all times.Any other duties assigned or requested by management.Job Knowledge, Skills and AbilitiesMust be able to stand and walk the casino floor for long periods of time.Ability to establish and maintain effective working relationships with individuals at all levels of the organization.Ability to perform basic math functions; add, subtract, multiply, and divide in all units of measure.Knowledgeable of Federal/state/Tribal Employment laws and regulations.Ability to establish and maintain effective working relationships with individuals at all levels of the organization.Demonstrated ability to handle multiple tasks simultaneously; skilled in working in an environment subject to constant interruptions and quickly changing priorities.Ability to function in a professional manner during high stress/volume situations. Ability to learn quickly, self-leader with initiative, highly flexible and comfortable in a constantly changing environment.Ability to work in a team-oriented, collaborative environment and independently.Excellent interpersonal and communication skills to establish and maintain effective working relationships.Strong problem-solving skills and keen attention to detail.Knowledge and ability to use registers and credit card machines.Supervisory ResponsibilitiesNo direct supervisory responsibilities, but will work in all areas throughout the casino.Physical DemandsWhile performing the duties of this job, employees must be able to sit, stand, or walk for long periods of time. The employee must occasionally lift and/or move up to 50 pounds.Work EnvironmentExposure to smoking and secondhand smoke.Must be able to work nights, weekends and holidays. Noise level can range from minimal to intense.Minimum QualificationsHigh school diploma/GED (or equivalent combination of education and experience combined) preferred.Must be 21 years of age or older.Must be able to pass a drug screen, background check, and obtain a key gaming license.Must be able to obtain and hold a liquor license.Must wear a uniform of a short dress or shorts and heeled boots/shoes.Absentee Shawnee Tribal Members and Indian Preference in filling this vacancy is given to qualified candidates, in accordance with Title 25, US Code Section 472 and 473. Absentee Shawnee Tribe of Oklahoma is an Equal Opportunity Employer.The Absentee Shawnee Tribe of Oklahoma is a Drug-Free Workplace and an At Will Employer.At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legislation.Benefits for full time team membersEmployer paid Medical with Blue Cross and Blue ShieldEmployer paid Dental with Delta Dental of OklahomaEmployer paid Vision with VSP Paid Time OffEmployer paid Life Insurance