Cocktail Server

Accor Hotels; Dallas (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading hotel in downtown Dallas as a Cocktail Server, where you'll provide exceptional service and create memorable experiences for guests. This role involves maintaining knowledge of menu items, managing transactions, and ensuring guest satisfaction. Enjoy benefits like paid time off, medical insurance, and career growth opportunities.

Benefits

Paid time off

Medical, Dental, and Vision Insurance

401K Retirement Plan

Complimentary shift meal

Employee benefit card with discounts worldwide

Learning programs through our Academy

Participation in CSR activities

Career growth opportunities

Qualifications

• At least 1 year of experience as a Cocktail Server or similar role.
• Certification in alcohol awareness and food handling.

Responsibilities

• Maintain knowledge of menu items and ensure guest satisfaction.
• Manage assigned bank and ensure accuracy of transactions.
• Follow all state liquor regulations.

Skills

Communication

Customer Service

Fluency in English

Education

High school diploma

Tools

POS systems

Job description

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social, cultural, convention, and corporate events, creating memorable experiences.

Job Description

This position as a Cocktail Server is for a passionate food service professional dedicated to providing an exceptional guest experience.

1. Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards (e.g., FAME, LQA guidelines).
2. Ensure proper maintenance and use of equipment, using it only as intended.
3. Anticipate guests’ needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
4. Maintain positive guest relations at all times.
5. Be familiar with all hotel services, features, and local attractions to respond accurately to guest inquiries.
6. Resolve guest complaints to ensure satisfaction.
7. Monitor and maintain cleanliness, sanitation, and organization of work areas.
8. Maintain complete knowledge of all menu items, liquor brands, beers, and non-alcoholic beverages available.
9. Understand the characteristics and descriptions of wines and champagnes by the glass and major wines on the list.
10. Know the specific glassware and garnishes for each drink.
11. Follow all state liquor regulations, especially regarding service to minors, intoxicated persons, and drunk driving.
12. Be familiar with table/seat/station numbers, setup, room capacity, hours, menus, pricing, and dress code of the outlet.
13. Manage assigned bank and ensure accuracy of transactions; keep the bank secure.
14. Maintain knowledge of POS (MICROS) and manual systems.

Qualifications

1. High school diploma or equivalent vocational training.
2. Minimum age of 18 to serve alcohol.
3. At least 1 year of experience as a Cocktail Server, Food Server, or Host/Hostess.
4. Fluency in English, both verbal and non-verbal.
5. Experience in bartending and cash handling.
6. Certification in alcohol awareness.
7. Training certification in liquor, wine, and food service.
8. Food handling certification.
9. CPR certification.
10. Ability to communicate clearly and legibly.
11. Proficiency in property management systems, computers, and POS systems.
12. Basic arithmetic skills.

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Complimentary shift meal
• Employee benefit card with discounts worldwide
• Learning programs through our Academy
• Participation in CSR activities like Planet 21
• Career growth opportunities locally and internationally