Cocktail Server

Fidelity Hotel Cincinnati; Cincinnati (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Up to 3 weeks paid time off annually

Discount at New Waterloo restaurants

401K matching

Paid holidays

Job summary

New Waterloo Cincinnati is seeking a motivated hospitality team member to join our restaurant. You will take food and beverage orders, assist with service, and ensure guest satisfaction through attentive care.

The role requires state-issued food handling certification, 6+ months in hospitality, and comfort with POS systems. We offer competitive wages, benefits, and opportunities for growth in a community-centric restaurant group.

Qualifications

• State-issued food handling and beverage certifications required.
• At least 6 months of hospitality experience.
• Ability to read and understand safety rules and manuals.
• Able to speak effectively before guests and groups.

Responsibilities

• Inform guests about daily specials and menu items.
• Verify legal drinking age and liquor laws.
• Explain dishes and cooking methods to guests.
• Recommend wine and beverages to guests.
• Take orders, input into POS, and relay to kitchen.
• Serve and garnish dishes as required.
• Accommodate guests' dietary restrictions.
• Set up tables and service areas.
• Assist with running food and clearing tables.
• Handle guest feedback promptly and inform supervisors.
• Manage orders and communicate delays.
• Prepare checks and collect payments.
• Clear and reset tables.
• Stock service areas.

Skills

Food handling certification

Hospitality experience

POS proficiency

Communication skills

Safety/document literacy

Tools

POS systems

Job description

Fidelity Cincinnati
Cincinnati, OH 45202, USA

• Pay or shift range: $15 USD to $18 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

What you'll do:

• Maintain product knowledge to inform guests of daily specials, answer questions about menu items, and make recommendations upon request
• Adhere to state liquor laws and regulations; verify minimum age requirements for consumption of alcoholic beverages
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Describe and recommend wine and specialty beverages to guests
• Take food and beverage orders, enter them into the POS system, and send them to the kitchen
• Serve food and beverages to guests, preparing and garnishing dishes as required
• See to each guest’s special needs, including any allergies or dietary restrictions
• Prepare and maintain table setting for courses, including setting up items such as linens, silverware, and glassware
• Assist with running food and beverages, clearing tables, and escorting guests as needed
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Manage order times and inform guests and management of any delays in service
• Maintain revenue by preparing checks that itemize total costs + sales taxes and collect accurate payments from guests
• Remove dishes and glassware from tables or counters, and take them to the kitchen for cleaning
• Clean tables or counters after guests have finished dining as needed
• Stock service areas with dining supplies such as plates, utensils, glassware, and linens

Who you are:

• You have s tate-issued food handling + beverage certifications as required.
• You have 6+ months of related experience in the hospitality industry.
• You can speak, read, write, and understand the primary language(s) of the workplace.
• You are able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• You can speak effectively before guests and groups of co-workers.
• You can navigate and operate computer and Point of Sale (POS) systems.
• You can apply concepts of math including addition, subtraction, multiplication, and division.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidaysDiscounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.