Cochlear Implant Consumer Specialist

Sonova USA Inc.; Los Angeles (CA); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with company match

Tuition reimbursement

Employee Assistance Program

Job summary

Sonova USA Inc. is seeking a Cochlear Implant Consumer Specialist in California to drive consumer sales and engage healthcare professionals. The ideal candidate will work closely with regional teams to analyze the market and develop strategies to exceed sales quotas.

This role requires a Bachelor's degree, over one year of experience with Cochlear Implants, and a collaborative approach to building relationships with customers and lead sources. Competitive compensation and comprehensive benefits are offered.

Qualifications

• Bachelor’s degree required.
• At least one year of experience with Cochlear Implants.
• Previous Medical Device Company Sales Experience preferred.

Responsibilities

• Develop strategy to drive consumer sales and exceed quotas.
• Build relationships with new lead sources.
• Monitor sales funnel health to deliver expected results.

Skills

Sales experience

Communication skills

Medical knowledge

Leadership

Education

Bachelor’s degree

Tools

GCRM

Job description

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We’re dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self‑motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Location: California, United States (Orange County, CA)

Cochlear Implant Consumer Specialist

Responsibilities

Business Planning and Sales Results

• Work with regional team to analyze the local market and develop a strategy to drive consumer sales within the region to achieve or exceed sales quotas.
• Participate in account strategy and planning, and build relationships with customers.
• Attend AB Sales Meetings at the national, regional and territory level.
• Attend industry conferences and events within the territory and as needed nationally.

Lead Generation

• Identify and engage new lead sources within the territory including hearing healthcare professionals, early intervention specialists, cochlear implant clinics and AB recipients. Other sources may be identified as well.
• Build relationships and trust with new lead sources.
• Educate new lead sources on CI eligibility criteria, benefits, and processes.
• Utilize AB tools and resources including hearing solutions collateral, database assessment guidance, needs assessments, Integrity Selling Tools and methods for connecting new leads to AB.
• Collaborate with Phonak sales rep counterparts for joint strategic planning, customer visits and team meetings.
• Conduct 1:1 in person meetings with HCPs and other lead sources.
• Lead the planning and execution of lead generating open houses and events at HCP offices, local community centers, and CI Centers.
• Increase and sustain new leads generated from all lead sources.

Consumer Sales Funnel Management

• Utilize the consumer sales process and Integrity Selling best practices to engage, counsel, and sell to consumers seeking hearing solutions to select AB.
• Conduct 1:1 in person meetings with CI Candidates and AB Recipients.
• Lead the planning and execution of open houses and events for CI Candidates at HCP offices, local community centers, and CI Centers.
• Monitor sales funnel health to deliver expected results.
• Understand and mitigate reasons for losses.

Recipient Contributor and Mentor Management

• Identify and engage AB recipients to build new recipient contributors and mentors within the region.
• Onboard and train new mentors utilizing AB tools and resources.
• Engage recipient contributors and mentors on an ongoing basis through regional and national AB programs.

Administrative

• Document all activities and customer engagement with new leads, opportunities, HCPs, recipients and CI Centers in GCRM according to defined procedures.
• Maintain compliance in all activities.
• Complete all training in a timely manner.
• Maintain spending in line with budget under the direction of the Regional Manager.

Travelling Requirement

Ability to travel 50-75% including frequent overnight travel and weekend travel.

Qualifications

• Bachelor’s degree required.
• At least one year of experience with adult and pediatric patients with Cochlear Implants.
• Previous Medical Device Company Sales Experience highly preferred.
• Experience in implementing sales techniques is preferred.
• Experience in working with volunteers is a plus.
• Familiarity with cochlear implants, candidacy, and regional support organizations is helpful.
• Ability to interact courteously and professionally when representing Advanced Bionics online or in person.
• Must work in collaboration with Regional Manager, Area Director, Manager, Consumer Programs and Education, Clinical Specialists, CI Consumer Specialists, Marketing Communications, Technical Services, and Customer Service.
• Ability to manage and direct the work of Recipient Contributors and Mentors.

Technology Requirements

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.

Compensation

This role’s pay range is between $72,000/yr – $90,000/yr (based on location). This role is also eligible for commission.

What we offer

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

How we work

At Sonova, we prioritize the well‑being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team‑customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

EEO Statement

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.