Cochlear Implant Consumer Specialist

Sonova USA Inc.; Granger (IN); Hybrid; USD 62,400 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k plan with company match

Paid parental bonding leave

Employee Assistance Program

Job summary

Sonova USA Inc. is seeking a Cochlear Implant Consumer Specialist in Granger, Indiana, to drive consumer sales and build relationships with healthcare professionals and cochlear implant clinics.

The role requires a Bachelor's degree and experience with cochlear implant patients. The pay range is $62,400 - $78,000, plus commission.

Join us in connecting consumers with our innovative hearing solutions today!

Qualifications

• 1+ years experience with cochlear implant patients.
• Comfortable representing the company in person and virtually.
• Strong ability to build trust and influence others.

Responsibilities

• Develop local market strategies for consumer sales.
• Build relationships with hearing healthcare professionals.
• Educate consumers about cochlear implant eligibility and benefits.

Skills

Verbal and written communication

Relationship building

Independence

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Customer relationship systems

Job description

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change.

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Location

Indiana, United States

Cochlear Implant Consumer Specialist

Advanced Bionics is seeking a Cochlear Implant Consumer Specialist to support consumer sales, lead generation, and relationship-building within the Indiana area. This role partners closely with regional sales teams, hearing healthcare professionals, cochlear implant clinics, recipients, and community partners to educate, support, and connect candidates with Advanced Bionics solutions.

Responsibilities:

• Develop local market strategies to drive consumer sales and support regional sales goals
• Build relationships with hearing healthcare professionals, cochlear implant clinics, AB recipients, and other lead sources
• Educate lead sources and consumers on cochlear implant eligibility, benefits, and processes
• Conduct 1:1 meetings with healthcare professionals, cochlear implant candidates, and AB recipients
• Plan and support open houses, community events, and lead-generating activities
• Manage the consumer sales funnel, monitor lead activity, and support follow-up efforts
• Document customer engagement, leads, opportunities, and activities in GCRM

More about you:

• Bachelor's degree required
• At least one year of experience working with adult and pediatric cochlear implant patients
• Strong verbal and written communication skills
• Ability to work independently while collaborating with a regional team
• Professional, courteous, and comfortable representing Advanced Bionics virtually and in person
• Ability to build trust, influence others, and maintain integrity in customer interactions
• Comfortable using Microsoft Office, web tools, email, phone, and customer relationship systems

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources.

What we offer

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between $62,400 - $78,000. This role is also commission eligible/bonus eligible.

How we work

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Equal Opportunity Employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.