COBRA Operations Specialist I

WEX; Minnesota; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Retirement savings plan

Paid time off

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Tuition reimbursement

Job summary

WEX is seeking an experienced administrative professional in Minnesota to support COBRA and Direct Bill processes. You will act as an internal resource, troubleshoot questions using product and system knowledge, and resolve tier 3 escalations for employer and member accounts.

The role involves maintaining plans, processing files, and collaborating with cross-functional teams to improve workflows while upholding HIPAA standards.

Qualifications

• Must pass a successful background investigation.
• Experience with computer proficiency.
• Experience with Section 125, HIPAA and HITECH Regulations.
• Experience with administrative software, computer proficiency and 10 key/keyboard.

Responsibilities

• Maintain detailed knowledge in COBRA and Direct Bill areas.
• Serve as internal resource and troubleshoot questions using product, file and system knowledge.
• Resolve tier 3 escalations and communicate with internal departments to ensure timely resolutions.
• Create, update and maintain member plans and employer plans.
• Process incoming files and report errors accurately.
• Identify trends to improve employers, consultants and third-party vendors experience.
• Participate in ongoing learning and team meetings to improve workflows.

Skills

Computer proficiency

Background check

Tools

Administrative software

10 key/keyboard

Job description

How you’ll make an impact

• Must adhere to security policies
• Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill
• Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
• Serve as a knowledgeable contact for internal departments
• Communicate with other teams and employers through case management to resolve account discrepancies
• Responsible for solving cases and resolving tier 3 escalations
• Create, update and maintain member plans and balances
• Create, update and maintain employer plans
• Process incoming files and accurately report errors
• Facilitate peer training when requested
• Identify trends to improve employer's, consultant's, partner’s and third-party vendor's experience
• Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner
• Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting
• Work with your team, other departments and case management employer communication to ensure a positive customer experience
• Create efficiencies and improve processes for employers, consultants and third-party vendors
• Maintain a continuous improvement approach to work
• Participate in ongoing learning, development opportunities and sharing of knowledge
• Maintain attendance and punctuality standards
• Maintain expected quality and performance metrics
• Must participate in team meetings and one on ones via video and phone
• Assist with special projects

General Duties:

All other duties as assigned

Assist with special projects

Continually work on improving departmental workflow

Maintain policy according to HIPAA

Experience you’ll bring

Minimum Required Qualifications for Consideration

• Must pass a successful background investigation
• Experience with computer proficiency

Preferred Qualifications

• Experience with Section 125, HIPAA and HITECH Regulations
• Experience with administrative software, computer proficiency and 10 key/keyboard

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $17.00 - $22.50