COBRA Carrier Operations Specialist-2

WEX, Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

WEX, Inc. is seeking a detail-oriented professional to uphold security policies and maintain in-depth COBRA and Direct Bill knowledge.

You will act as an internal resource, troubleshoot inquiries, and resolve issues using product, file and system knowledge. Your role includes serving as a knowledgeable contact for internal departments and carriers, and coordinating with teams via case management to settle discrepancies.

Responsibilities

• Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill
• Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
• Serve as a knowledgeable contact for internal departments and Carriers
• Communicate with other teams through case management to resolve account discrepancies
• Responsible for solving cases and escalations
• Responsible for reading and responding to Carrier emails including File Error Reports
• Responsible to read carrier structures and update internal programs related to the structures
• Facilitate peer training when requested
• Identify trends to improve employer's, consultant's, partner's, carrier's and third-party vendor's experience
• Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner
• Attend regularly scheduled one on one meetings with direct Team Lead for professional development and goal setting
• Work with your team, other departments and case management employer communication to ensure a positive customer experience
• Create efficiencies and improve processes for employers, consultants and third-party vendors
• Maintain a continuous improvement approach to work
• Participate in ongoing learning, development opportunities and sharing of knowledge
• Maintain attendance and punctuality standards
• Maintain expected quality and quantity performance metrics
• Must participate in team meetings and one on ones via video and phone
• Assist with special projects
• All other duties as assigned
• Assist with special projects
• Continually work on improving departmental workflow
• Maintain policy according to HIPAA

Job description

How you will make an impact:

• Must adhere to security policies
• Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill
• Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
• Serve as a knowledgeable contact for internal departments and Carriers
• Communicate with other teams through case management to resolve account discrepancies
• Responsible for solving cases and escalations
• Responsible for reading and responding to Carrier emails including File Error Reports
• Responsible to read carrier structures and update internal programs related to the structures
• Facilitate peer training when requested
• Identify trends to improve employer's, consultant's, partner's, carrier's and third-party vendor's experience
• Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner
• Attend regularly scheduled one on one meetings with direct Team Lead for professional development and goal setting
• Work with your team, other departments and case management employer communication to ensure a positive customer experience
• Create efficiencies and improve processes for employers, consultants and third-party vendors
• Maintain a continuous improvement approach to work
• Participate in ongoing learning, development opportunities and sharing of knowledge
• Maintain attendance and punctuality standards
• Maintain expected quality and quantity performance metrics
• Must participate in team meetings and one on ones via video and phone
• Assist with special projects

General Duties:

• All other duties as assigned
• Assist with special projects
• Continually work on improving departmental workflow
• Maintain policy according to HIPAA

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range:

$17.00 - $22.50