COBRA Operations Specialist I

WEX, Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

life insurance

paid time off

tuition reimbursement

Job summary

WEX, Inc. in the United States is seeking an Operations Specialist, COBRA to oversee plan setup, maintenance of COBRA and Direct Bill accounts, and to process files, forms, and payments at the member level.

The role requires strong product, system, file, and technical knowledge, along with meticulous adherence to security policies and HIPAA requirements. You will serve as an internal resource, troubleshoot questions, resolve issues using a deep understanding of COBRA and Direct Bill, and act as

Qualifications

• Must pass a successful background investigation
• Experience with Section 125, HIPAA and HITECH Regulations
• Experience with administrative software, computer proficiency and 10 key/keyboard

Responsibilities

• Oversee plan setup and maintenance of COBRA and Direct Bill accounts.
• Process incoming files, forms, and payments at the member level.
• Create, update and maintain member plans and balances; create and update employer plans.
• Serve as internal resource; troubleshoot questions and resolve issues using product, file and system knowledge.
• Communicate with other teams and employers through case management to resolve account discrepancies.
• Resolve tier 3 escalations and ensure timely responses to internal requests.

Job description

life insurance, paid time off, tuition reimbursement

United States

Jul 20, 2026

Overview:

The Operations Specialist, COBRA is responsible for plan setup, maintenance of plan structure and member accounts for COBRA and Direct Bill. This role is also responsible for processing files, forms, and payments at the member level. Must have product, system, file and technical knowledge and experience.

Must adhere to security policies

Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill

Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge

Serve as a knowledgeable contact for internal departments

Communicate with other teams and employers through case management to resolve account discrepancies

Responsible for solving cases and resolving tier 3 escalations

Create, update and maintain member plans and balances

Create, update and maintain employer plans

Process incoming files and accurately report errors

Facilitate peer training when requested

Identify trends to improve employer's, consultant's, partner's and third-party vendor's experience

Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner

Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting

Work with your team, other departments and case management employer communication to ensure a positive customer experience

Create efficiencies and improve processes for employers, consultants and third-party vendors

Maintain a continuous improvement approach to work

Participate in ongoing learning, development opportunities and sharing of knowledge

Maintain attendance and punctuality standards

Maintain expected quality and performance metrics

Must participate in team meetings and one on ones via video and phone

Assist with special projects

General Duties:

All other duties as assigned

Assist with special projects

Continually work on improving departmental workflow

Maintain policy according to HIPAA

Knowledge, Skills, Abilities

Minimum Required Qualifications for Consideration

Preferred Qualifications

Must pass a successful background investigation

Experience with computer proficiency

Experience with Section 125, HIPAA and HITECH Regulations

Experience with administrative software, computer proficiency and 10 key/keyboard

Overview:

The Operations Specialist, COBRA is responsible for plan setup, maintenance of plan structure and member accounts for COBRA and Direct Bill. This role is also responsible for processing files, forms, and payments at the member level. Must have product, system, file and technical knowledge and experience.

• Must adhere to security policies

• Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill

• Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge

• Serve as a knowledgeable contact for internal departments

• Communicate with other teams and employers through case management to resolve account discrepancies

• Responsible for solving cases and resolving tier 3 escalations

• Create, update and maintain member plans and balances

• Create, update and maintain employer plans

• Process incoming files and accurately report errors

• Facilitate peer training when requested

• Identify trends to improve employer's, consultant's, partner's and third-party vendor's experience

• Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner

• Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting

• Work with your team, other departments and case management employer communication to ensure a positive customer experience

• Create efficiencies and improve processes for employers, consultants and third-party vendors

• Maintain a continuous improvement approach to work

• Participate in ongoing learning, development opportunities and sharing of knowledge

• Maintain attendance and punctuality standards

• Maintain expected quality and performance metrics

• Must participate in team meetings and one on ones via video and phone

• Assist with special projects

General Duties:

All other duties as assigned

Assist with special projects

Continually work on improving departmental workflow

Maintain policy according to HIPAA

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $17.00 - $22.50