Coatings Counter Sales Specialist

Colours, Inc.; Whitehall (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Colours, Inc. is a leading distributor of automotive and industrial coatings, providing high-quality products, training, and service to customers across the region.

The Counter Sales Representative role focuses on exceptional customer service at the sales counter, processing transactions, and assisting customers with product selection and technical information. The position emphasizes accurate order entry, timely fulfillment, and maintaining inventory accuracy while supporting store operations

Qualifications

• High school diploma or equivalent.
• Previous retail or counter sales experience preferred.
• Strong communication and interpersonal skills.
• Ability to learn product knowledge for coatings.
• Basic math skills for transactions.
• Strong organizational skills and attention to detail.
• Ability to lift and move products up to 50 lbs.
• Proficiency with basic computer systems and POS systems.

Responsibilities

• Greet customers promptly and provide exceptional service.
• Assist customers with product selection, technical questions, and recommendations to meet their project needs.
• Process sales transactions accurately, including invoicing, payments, returns, and order entry.
• Ensure timely and accurate order fulfillment for walk-in customers and phone orders.
• Maintain strong product knowledge to effectively communicate features, applications, and benefits.
• Support inventory management by stocking shelves, monitoring product levels, and communicating low-stock items.
• Assist with receiving freight, organizing inventory, and maintaining an orderly and customer-friendly store environment.
• Build and maintain strong customer relationships to drive repeat business and customer loyalty.
• Handle customer concerns and resolve issues professionally and efficiently.
• Support store operations as needed, including answering phones, preparing orders, and assisting with general administrative tasks.
• Follow company policies, safety procedures, and operational standards at all times.

Skills

Customer service

Communication

Sales support

Upselling

Product knowledge

Organization

Teamwork

Education

High school diploma

Tools

POS systems

Job description

Colours, Inc. is a leading distributor of automotive and industrial coatings, providing high-quality products, training, and service to customers across the region.

The Counter Sales Representative role focuses on exceptional customer service at the sales counter, processing transactions, and assisting customers with product selection and technical information. The position emphasizes accurate order entry, timely fulfillment, and maintaining inventory accuracy while supporting store operations