Coastal Ice Cream Specialist — Guest Joy & Service

Sage Hospitality Group; Florida; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Health savings and flexible spending

Basic Life and AD&D insurance

Paid time off

401(k) with employer matching

Employee Assistance Program

Tuition Reimbursement

Hotel/Restaurant discounts

Job summary

Sea Turtle Scoops at Dune House Hotel & Spa seeks an Ice Cream Specialist to warmly serve guests, scoop ice cream, and prepare beverages. You will deliver consistent service, greet guests, and operate the POS with accuracy in a fast-paced setting.

Ideal candidates have a high school diploma, basic food-handling know-how, and excellent communication. Prior customer service helps, and we offer a benefits-rich hospitality environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous food service, retail, or customer service experience preferred but not required.
• Basic understanding of food handling and sanitation practices.
• Strong customer service and communication skills.
• Ability to work in a fast paced environment and handle multiple tasks.
• Ability to follow instructions and standard procedures.
• Basic math skills for handling transactions.
• Team oriented with a positive attitude.

Responsibilities

• Prepare, scoop, and serve ice cream, beverages, and related menu items in accordance with established standards and recipes.
• Greet guests in a friendly and timely manner, take orders accurately, and provide an engaging customer experience.
• Operate point of sale system to process transactions accurately and efficiently.
• Maintain cleanliness and organization of work areas, equipment, and service counters in compliance with health and safety standards.
• Restock supplies, ingredients, and merchandise as needed to ensure smooth daily operations.
• Follow all company policies, standard operating procedures, and local health regulations.
• Monitor product quality and report any issues to management.
• Assist with opening and closing duties as assigned.
• Respond to guest questions, concerns, and feedback to ensure satisfaction and encourage repeat business.
• Develops enthusiastically satisfied customers all the time.
• Provides quality frozen treats consistently for all customers.
• Maintains quality shop operations.
• Contributes to shop profitability.
• Takes responsibility to learn all aspects of the Ice Cream Scooper position
• All other duties as assigned, requested or deemed necessary by management.

Skills

Customer service

English communication

Team player

Multitasking

Cash handling

Education

High school diploma or equivalent

Job description

Sea Turtle Scoops at Dune House Hotel & Spa seeks an Ice Cream Specialist to warmly serve guests, scoop ice cream, and prepare beverages. You will deliver consistent service, greet guests, and operate the POS with accuracy in a fast-paced setting.

Ideal candidates have a high school diploma, basic food-handling know-how, and excellent communication. Prior customer service helps, and we offer a benefits-rich hospitality environment.