Coast-to-Coast Customer Experience Leader

Merola Tile Distributors of America; Manalapan Township (NJ); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401(k) Plan with company match

Weekly Company Lunches

Employee Referral Bonus Program

Job summary

Merola Tile Distributors of America is seeking a dynamic Customer Service & Experience Manager to lead their teams in New Jersey and California. This hands-on role will involve overseeing daily operations, improving processes, and developing staff to ensure a world-class customer experience. Ideal candidates will have a minimum of 5 years in customer service, with a strong proficiency in Microsoft Office and experience with CRM systems. Benefits include medical insurance, 401(k) with company match, and paid time off.

Qualifications

• Minimum 5 years of experience in Customer Service or related field.
• Proven success in process improvement and team development.
• Strong organizational, multitasking, and decision-making skills.

Responsibilities

• Oversee all daily Customer Service operations.
• Evaluate and refine existing departmental processes.
• Lead, mentor, and develop the Customer Service team.

Skills

Excellent communication skills; written and verbal

Positive, motivating leadership style

Strong critical-thinking and problem-solving ability

High attention to detail and commitment to accuracy

Experience in the tile, stone, flooring, or related materials industry

Education

Minimum 5 years of experience in Customer Service

At least 2 years in a leadership capacity

Strong proficiency in Microsoft Office

Tools

CRM system

ERP systems

WMS

EDI systems

Job description

Merola Tile Distributors of America is seeking a dynamic Customer Service & Experience Manager to lead their teams in New Jersey and California. This hands-on role will involve overseeing daily operations, improving processes, and developing staff to ensure a world-class customer experience. Ideal candidates will have a minimum of 5 years in customer service, with a strong proficiency in Microsoft Office and experience with CRM systems. Benefits include medical insurance, 401(k) with company match, and paid time off.