Coach/Ops Mgr Trainee

Walmart; Pennsylvania; On-site; Full time

Job summary

Walmart is seeking a leader to manage a team and ensure exceptional customer service, along with operational excellence and financial performance. The ideal candidate will have experience in retail management with strong skills in communication, leadership, and team development. Responsibilities include team training, customer service, budget management, and compliance with company policies. Competitive pay and benefits are offered.

Benefits

Health coverage

401(k) plan

Stock purchase

Paid time off

Disability insurance

Discounts

Educational programs

Performance bonuses

Qualifications

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience.
• Experience supervising five or more direct reports is preferred.

Responsibilities

• Leads and develops teams by teaching and training.
• Manages customer service initiatives and resolves issues.
• Drives financial performance through budgets and inventory management.

Skills

Team development

Customer service

Communication

Leadership

Financial management

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Responsibilities include store tours and feedback (Tour-to-Teach), communicating and collaborating across all levels regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads change efforts, sets clear expectations, and guides teams to implement business solutions. Models exceptional customer service following the One Best Way (OBW) service model, manages customer service initiatives, resolves customer issues, and develops action plans for improvement. Drives financial performance by reviewing P&L statements, managing budgets, forecasting, controlling expenses, and ensuring effective merchandise presentation, inventory flow, and operational processes. Provides supervision and development opportunities for associates through hiring, training, mentoring, and performance evaluations. Ensures compliance with company policies and supports the company's mission and values, fostering a culture of integrity and respect.

Leadership Expectations

• Respect for the Individual: Builds high-performing, inclusive teams; embraces diversity; creates a culture of belonging; attracts and retains talent; recognizes contributions.
• Act with Integrity: Upholds high standards of ethics and compliance; demonstrates humility, honesty, and transparency; supports Walmart's sustainability goals.
• Service to the Customer/Member: Delivers results with a customer-first approach; makes data-driven decisions; balances priorities to serve customers, associates, shareholders, and communities.
• Strive for Excellence: Fosters curiosity and learning; takes risks; demonstrates resilience; encourages innovation and continuous improvement.

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, discounts, and educational programs like Live Better U. The hourly wage range is $31.25-$38.46 plus differential, with additional bonuses and location-based pay zones.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For stores selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For stores selling ammunition, a current state-issued Certificate of Eligibility may be required. Associates must complete all required training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through the same programs. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

200 Kocher Ln, Elizabethville, PA 17023-8716, United States of America